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Customer Ideas Portal

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Use scanner directly when composing a fax like it was on the previous version of the app.

the "office@hand Phone" app allowed the user to send a fax by either choosing a file to attach or scanning the document dirctly into the body of the message. The new "At&T office@hand" does not give the option to scan directy for the fax. this...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Call Queue Enhancement

I would like to request the ability for users on active calls within a call queue to receive other calls to the call queue on both their desktop handset (Polycom VVX 350 & 450) and RC mobile/desktop app.
Devang Patel over 2 years ago in Hardware / RingCentral Phone 0 Under review

Company-wide option to prevent outbound calls to all non toll-free numbers

We would like to have an option to prevent phones/numbers in our company from calling non toll-free numbers because none of our employees have a need to call non toll-free numbers and not even having the option to call non toll-free numbers would ...
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Disable incoming calls when on a queue call

Our agents are on queue calls, but they get spam calls directly to their direct phone numbers. This confuses them, as they think that they're missing calls. It's also distracting for them. There should be a way to not get notified of incoming call...
Brandon Carr over 2 years ago in RingCentral Web/Desktop App 0 Under review

Templates for Different Roles

It would be useful to be able to set a template that set Caller ID according to the role of the user in our company. For example, if certain roles at a company need to appear as blocked when they are calling out and have a caller id appear as the ...
Guest over 2 years ago in RingCentral Phone 0 Under review

Dial By Name with 4-5 digit dialing

Request to have the dial by name directory press option to have 4 to 5 digit dialing instead of 3.
Benedict Distajo over 2 years ago in RingCentral Admin Portal 0 Under review

Remove temporary info from emergency address

My client inserted his home address into the emergency, 911, address field during temporary setup. We now want that address removed from the system.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Courtesy/Information Phone - Single Purpose

We used to have a phone in city hall that you could pick up and it would automatically call the mayor's office. This allowed them to get information. I was told this can not be done in RingCentral currently
Ken Martin - 3101 over 2 years ago in RingCentral Phone 0 Under review

Include SMS on export data

Include SMS on export data
Guest over 2 years ago in RingCentral Web/Desktop App 12 Under review

Agent status and multiple call queues

We have agents that are in multiple call queues. While on a call in call queue A the agent is still being alerted to new calls distributed by call queue B or call queue C. It would be a good idea to make all call queues aware of an agents status i...
Mike Dickson over 2 years ago in RingCentral Web/Desktop App 0 Under review