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Ability to clear individual @mentions in @mentionfeed

Use case: When I am looking at my @mention feed, I am forced to see all my @mentions, including ones that I've already addressed. Then I have to comb through to find the ones I actually need to take action on. Possible solve: Allow me to X out or ...
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Rotating Custom Audio for Hold and Connecting Calls

Would love to see a feature when you place someone on hold and the custom hold music will be random and not restart the same file from the begining. We've had previous systems where the hold music would rotate once placed on hold so itll never be ...
Erik De La Torre almost 2 years ago in RingCentral Admin Portal 1 Under review

Remove duplicates in call log

Want to be able to pull call logs and filter out the duplicates
Guest almost 2 years ago in RingCentral Analytics 0 Under review

Measure of occupancy as a percentage

When selecting a user on the Audit section on reporting, we are able to view change of status' and log in times. For our app it shows "Accept all calls", "Do not accept any calls" and "Do not accept queue calls". From here we should be able to see...
Guest almost 2 years ago in RingCentral Analytics 1 Under review

User setting to show current call detail (phone number) or just presence status only in HUD

It would be helpful to have the option to show either the current call detail (the phone number that the agent is talking to) or simply the available/busy presence status only. For Administrators and Managers, the call detail is helpful. But ordin...
Josh Berman almost 2 years ago in RingCentral Web/Desktop App 1 Under review

For Analytics portal to reflect actual call details that are affected for each KPI it is applied to

Not enough details in Analytics Portal. For example, while call queue calls show which calls were picked up, there is no indication of member status at the time the call came in. Audit trail would need to manually be checked, along with call log t...
Guest almost 2 years ago in RingCentral Analytics 1 Under review

Access to everyone's voicemails by clicking on there extension without a password as Super admin!

As a super admin we should have access to all users passwords without having to change their password or pin! As owners of the business and phone account we shouldn't have to go through this to protect ourselves from suspicious activity from emplo...
Guest almost 2 years ago in RingCentral Admin Portal 3 Under review

Labels to Identify groups

I work on a real state company where we have different type of properties, like, land, hoses, mobile homes, townhouse, among others, and sometimes is hard to track the conversations since they are all mixed up in between them. It would help to hav...
Guest almost 2 years ago in RingCentral Admin Portal 3 Under review

Add an option to block one specific number for the entire company.

right now, you can only block a number to a specific employee extension/number. I would like a feature to do a company wide block of a specific incoming number. Going employee by employee takes too much time. Also, there is no way to block a calle...
Guest almost 2 years ago in RingCentral Admin Portal 1 Under review

Sync contacts from portal to deskphones

Sync contacts from portal to deskphones
Guest almost 2 years ago in RingCentral Web/Desktop App 3 Under review