Skip to Main Content

All ideas

Showing 6522 of 6522

Analytics on returned missed calls and voicemails

it would be useful to be able to analyze which missed calls and voicemails have been returned. We are operating medical practice and our goal is to return all voicemails ASAP. Currently we are exporting all the calls in the Excel and then through ...
Biljana Uzelac over 1 year ago in RingCentral Analytics 0 Under review

Directing operator email notifications for non-assigned or non-direct telephone numbers

Currently, SMS and fax email notifications for non-assigned/non-direct telephone numbers are emailed to the email address that is set in the RingCentral operator extension. The only way to redirect those email notifications is to change the email ...
Nathan Medema over 1 year ago in RingCentral Admin Portal 0 Under review

Report to show availability for calls for team members

I would like to see how much time team members have their status on available during the working day.
Jennifer Thoele over 1 year ago in RingCentral Admin Portal 0 Under review

Maintain continuity of Ring Groups

We have run into issues when one deskphone in a ring group is unplugged for one reason or another and the ring group stops working correctly. The inbound call rings for maybe half a ring and then hangs up on the caller. We have also run into issue...
Susan Pieroni over 1 year ago in RingCentral Phone 0 Under review

Comprehensive User view similar to InContact Agent TimeCard report

InContact has an Agent TimeCard report that is a high level view of agent working time. Take that concept and give me an hour be hour summary of inbound/outbound calls, SMS, faxes.
Will Snyder over 1 year ago in RingCentral Analytics 0 Future consideration

Add RingCentral phone link handler to browsers on install

When I click a web link, RingCentral isn't on the list of available phone apps by default in Chrome, Edge, IE. Firefox allows you to pick a program from Windows file explorer, but the other 3 don't, they just provide a static list. RC should ask t...
Dave Mathias over 1 year ago in RingCentral Phone 1 Under review

Report - KPI of calls On Hold for a period of time.

Very important to determine hold times..
Danny Lampel over 1 year ago in RingCentral Admin Portal 0 Under review

Allow presenter to "spotlight" their mouse in RC Video meeting (RC Meetings feature)

RC Meetings had the following feature: Show a specifically colored (ideally red) icon with the mouse to "highlight" certain areas on the screen. This feature was in the area where you can also "mark up" the screen to draw circles to indicate certa...
Lani Pollard over 1 year ago in RingCentral Video 0 Under review

Participants entering and leaving

It would be useful if the observer can mute the beeping sound of the participants from entering and leaving the meeting. It’s very distracting!! and during the meeting I can’t mute it. Can you have a section on the window on the left side of the p...
Maria Corporan over 1 year ago in RingCentral Meetings & Webinar 1 Already exists

Job Title Being Displayed in Contacts

I am messaging to see if in a future update, it would be possible to list the Job Title of an individual in the Contact Display of RingCentral. I have a screenshot of the area that I'm looking to see if it can be added.
Scott Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review