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Able to Change Shared Content in RCV (Without stopping and re-sharing)

Currently when sharing screen content in RCV there is no way to change the content being shared without stopping sharing and re-sharing. This combined with the many seconds lag in the process of stopping and restarting sharing causes uncomfortable...
Morgan Ford about 1 year ago in RingCentral Video 0 Under review

Desktop APP Personal Contacts: Custom Label for Phone Number

We have users that would like to see the ability to create Custom Labels for the Phone Number for the contact. Creating a custom label instead of using "Other" (or the other predefined labels) would allow them to know exactly what type of number t...
Mike Schimento over 2 years ago in RingCentral Web/Desktop App 1 Under review

Company name integration with RC dialer

Currently, in the RC app (desktop and remote), when integrated with contacts in Outlook, an individual name can be entered and the associated phone number will popup. However, if a company name is entered (and the Outlook contact for the company c...
David Seserman about 1 year ago in RingCentral Phone 0 Under review

Don't hide emoji flyout menu on click

This is maybe new behavior so maybe my muscle memory needs resetting, but when I want to "Like" a post, I go over to the emoji place and click to see the flyout. "NO. Stop clicking. Now you just hover. If you click, it closes the flyout. Arg." Thi...
Rick Case x567 (PT) over 2 years ago in RingCentral Web/Desktop App 0 Under review

Customizable UMI per folder

Now that we have personal folders it would be a big help to be able to set customizable UMI preferences per folder that over-ride app wide settings. e.g.: no UMI for Teams (only bold the title) all unread UMI for Favorites only @ UMI for personal ...
Richard Passavant over 2 years ago in RingCentral Web/Desktop App 0 Under review

List of Active Feature Being Used.

Could be better if we can have a feature where we can see in the admin portal the list of features we are actively using within RingCentral.
James Peterson 6 months ago in RingCentral Admin Portal 0 Under review

Status feature

You should add a feature to where you can customized your pre selected status. We have some that never get used and it is nice to just click on the status you want!
Olivia McCaleb 6 months ago in RingCentral Phone 0 Under review

Dont Force the App to open when calling through extension

When you attempt to call a number from the Chrome extension, it pops up the main app in the last section you were viewing, such as messages or phone. This only really started when the new changes came out, around the March 20, 2023 timeframe. Befo...
John Hanna 6 months ago in RingCentral Phone 0 Under review

Option automatically set agents to an inactive/busy code while on a MS-teams call or similiar

It would be very nice if there would be an option to make RC and or Max-Agent automatically set itself to "Absent" as soon as a MS-Team call is received?
Holger Haase 6 months ago in RingCentral Web/Desktop App 0 Under review

Add external fax # to Cover Page

Would like to be able to add an external fax# as the Return Fax# for fax Cover Pages. We use it for sending faxes ONLY.
Bay City Fax 6 months ago in RingCentral Web/Desktop App 0 Under review