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Customer Ideas Portal

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Support sending faxes via email, e.g. 6505551212@fax.ringcentral.com

This gives programmers the ability to integrate directly to RingCentral, and not have to rely on stand-alone email applications (like Outlook, Gmail, or Microsoft Mail) or a third party (like JangoMail) to send fax requests to FaxNumber@rcfax.com....
Guest 11 months ago in RingCentral Phone 0 Under review

Local Area Code Reflected on Caller ID

When you call a specific area code the caller id that will reflect will show the area code of the location
Guest 11 months ago in RingCentral Admin Portal 0 Under review

Record you name in the directory

The system currently reads you registered name when callers dial in or for VM. The system can not pronounce the names and most of the time it does a very bad job. I have used other VOIP systems and they allow me to record my name in the directory....
Guest 11 months ago in RingCentral Phone 1 Already exists

The capability to send a prerecorded message to many people

There are moments that we need to send message to whole congregation through email, text, and voicemail. If I could use ringcentral to send a prerecorded message would help greatly.
Guest 11 months ago in RingCentral Web/Desktop App 0 Under review

Assign a live person/extension (or more for simultaneous ring) before hitting the IVR menus.

We have several retail stores. A few of these stores would like to have the option of a live person asnwering the phone before the customers hit an automated IVR. This gives them a chance for a personal touch before going to the IVR as a backup. W...
Guest almost 2 years ago in RingCentral Phone 0 Under review

Mute Key press on Automatic Call Recording

I would like to recommend a different key presses than *9 to mute/pause automatic call recording. Like it could be *8 for instance. Because I have to press *9 twice to stop the automatic call recording
Guest almost 2 years ago in RingCentral Admin Portal 0 Under review

Zero Out to be based on individual users instead of on company level.

I would like to have callers who dial zero during a voicemail greeting (during business hours) be re-routed to a queue or that queues voicemail after hours. Currently we only have one option to route them to the main office queue. It would be more...
Kami Miller almost 2 years ago in RingCentral Phone 0 Under review

Survey option after phone call has ended

We use a hunt group within the Human Resources Department to answer Suez internal and external calls. We would like to employ a brief survey of questions after the call is completed to identify if their satisfaction level.
Guest almost 2 years ago in RingCentral Phone 1 Under review

Re-add ability to search for every time a word appears in an SMS conversation

Until a couple of weeks ago, RingCentral had the ability to search for every time a word appears in an SMS conversation. For example, if I was texting Bob about pizza, I'd be able to see the messages containing "pizza" from yesterday, a week ago, ...
Guest 11 months ago in RingCentral Web/Desktop App 0 Under review

In RingCentral for Outlook, do not pull names from Active Directory! Just pull them from the Exchange Global Address list and personal Outlook Contacts.

In RingCentral for Outlook, do not pull names from Active Directory! Just pull them from the Exchange Global Address list and personal Outlook Contacts. We do not want our users seeing every user and resource in our Active Directory!
Guest 11 months ago in RingCentral Integrations 0 Under review