Customer Ideas Portal

Some agents are annoyed by the call quality survey after each call. Having the ability for them to disabled it would be nice.

When customers choose to become federated due to multiple billing entities or the sheer size of the account, we need the ability for the Global Office minutes to be shared across all federated accounts.

I would love to see a Dropped Call / Contact End Reason Report so if patients or customers complain of a disconnected call we can find out what happened.

On the call logs, customer wants to have an option to delete whatever recordings he wants, instead of just deleting all the call itself.

Allow more than one source of SSO for different domains such as different Microsoft tenants. Therefore, if you have a variety of email domains amongst your users, you can specify different sources of SSO for those domain if necessary.

The recent changes to Call Pickup in Queues is too long. The minimum time until you are notified that a person is in the queue is 4 Rings or 10 seconds. As with any customer service standard for phone calls, the expected answer time for a phone li...

Understand how bandwidth utiliization is being driven - For RCV, is there anything to control bandwidth utilization for video streams?

this is for company branding purposes

All associates will use meeting ID arbitrarily assigned and password enforced - have system assign them

similar to RCM - RingCentral Meetings, powered by Zoom provides three ways to connect via audio, Dial-In, Computer, or Call-Me. When using the “Call-Me” option, the system will automatically join the audio connection when the dial-out call is an...