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Locate a User/Extension to see if they are associated with a Call Queue

I would like the feature to be able to search a user or extension to see if it is associated with a Call Queue or IVR. This would help in the event if we deploy a spare phone that is associated to an unknown Call Queue.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Numpad Enter key activate call on Ring Central Desktop

Using ringcentral desktop, only the main enter key activates the call after typing the phone number, the enter key connected to the numpad does not work.
Lawrence Taylor about 1 year ago in RingCentral Web/Desktop App 0 Under review

virtual dial pad to hard phone connect

It would be useful if from our management system we could click on a customer's phone number, it would go to the Ring Central dial pad and then send it our hard phone to make outgoing calls.
Brett Scialdone about 1 year ago in RingCentral Phone 0 Under review

Adjust data refresh rate in Analytics

sometimes it's I'd like to check call analytics quicker than having to wait until the top of the hour.
Guest about 1 year ago in RingCentral Analytics 0 Under review

Allow text to be typed in Fax TO: field in desktop app

You should not have to add a Contact before faxing. Right now, if you fax using a template and only a fax number, then the cover letter show nothing in the TO: line. I want to be able to have a separate "TO:" field and "Fax number" field, so my co...
Dee Ann Gee about 1 year ago in RingCentral Web/Desktop App 0 Under review

Billing: Licenses and Inventory should list all available licenses in the account

We have identified an issue with the Billing Licenses and Inventory Page of the Admin Portal where the Additional Local Number license quantity does not display Available licenses if they are not directly under the company site or in a different c...
Fraz Hamid about 1 year ago in RingCentral Admin Portal 0 Under review

Insert button feature on Salesforce

We will appreciate it if you can add a button to ringcentral app in the salesforce.
Mahir DAG about 2 years ago in RingCentral Integrations 1 Under review

Be able to log the reason for a call

When a call ends it would be useful if the call agent was able to select from a list of categories to log what the call was about. This could be customisable from company to company and would be very useful for reporting what percentage of calls r...
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Add the capability to change caller id on the desk phone

Most legacy system's have a button that can be programmed on a keyset to send out an alternate caller id. Ring Central does not have this. I understand you can change it in the client but not everyone uses the client. This should be available to c...
Nactel Admin about 1 year ago in Hardware 0 Under review

Windows fax compatibility with ring central fax

I use electronic medical record called Accuro. They have 40000 clients. Other medical records softwares use integration either with windows fax out and in option or internal integration with efax softwares. These softwares include oscar, practice ...
Val Ginzburg about 1 year ago in RingCentral Phone 0 Under review