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Better visuals/setup on new RC

The new RC is just a vast, white landscape of text. Not having any color blocks to help the eye find things is a bad move. Also, moving the bottom manu to the left side was a mistake - now the app needs more real estate on the screen, which is not...
Andie Carole Byron about 1 year ago in RingCentral Web/Desktop App 0 Under review

Font too large

The new version is way too large of font. The old version I could easily see all my favorites and teams on the side now it is way too large on the new one.
Guest about 1 year ago in RingCentral Phone 0 Under review

Quality planner / Scorecard settings - Allow dispute to go to Another person

Quality planner / Scorecard settings - allows the person designing the scorecard to route to evaluator or one specified person. Desired state is to have the ability to route a disputed evaluation to more than one person.
Matthew Walsh about 1 year ago in RingCentral Contact Center 1 Under review

Quality planner in QM has limitations; unable to select an individual instead of a group.

Quality planner in QM has limitations; unable to select an individual instead of a group. You are unable to create an individual improvement plan for an employee. You only have the option to create plan's for groups. Workaround is cumbersome.
Matthew Walsh about 1 year ago in RingCentral Contact Center 1 Under review

Group Call pickup

Group Call pickup - should be available for Office Standard plan
Guest about 1 year ago in RingCentral Phone 1 Will not implement

Calling Hotlines

It would be best if we can call hotlines and support all numbers
Guest about 1 year ago in RingCentral Web/Desktop App 3 Will not implement

Send Text To Phone Number you Called at the same time

Add a button while you are calling someone to the options like "Hold, Mute, etc" in order to be able to multitask faster. Before it was easy to send but the new update it's hard to be able to send them at the same time due to having to copy the nu...
Guest about 1 year ago in RingCentral Mobile App 0 Under review

Populate IVR or site Extensions in company contacts

Allow the ability to populate Site extensions or IVR extensions in the company contacts so that operators can easily transfer to those extensions.
Martin Ruiz about 1 year ago in RingCentral Web/Desktop App 0 Under review

Add Bookmark option for Favorite Meetings or PMI's

Most of the cases we have repeated meetings or scheduled for a period. For these every time we need to Copy PMI from Schedule and Pasting in Join meeting Popup. If we Have BOOKMARK feature that will help us to join immediately from Video Menu.
Guest about 1 year ago in RingCentral Video 0 Under review

Unchecked voice messages after a period of time (7 days) get forwarded automatically to another mailbox/email

Just signed up with RC with Teams. Concerned that users/staffs will not check their voice mail, so I'm being asked to switch off this good feature, even though they receive email directly
Phil Minett about 1 year ago in RingCentral Admin Portal 0 Under review