Customer Ideas Portal

There is a quick action in the mobile app to call with Ringcentral. It doesn't work. The call should be logged to SFDC after the call complete, with the same functionality as the desktop browser version.

Being able to accept calls and end calls via the call control function (button on headset) does not work on EPOS Sennheiser models (specically D10 headset). Is it possible to include more headset models (other than Jabra and Plantronics) that can ...

In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.

Whenever we schedule a meeting using RCV plugin in Outlook on an existing email thread, the invite is being added on the thread, however, it is placed at the bottom of the thread instead of the top. This causes issues because although the recipien...

Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful

It has been requested that our users need to enter the meeting password before they are allowed in the meeting. The links can be emailed to anyone and it allows them to join without knowing the meeting password. This could be a security hole our u...

Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route ...

A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the oth...

Basic Auth for SMTP Relay Authentication will be retired by Microsoft in the near future. (https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-...

When you click on that "click here" link, from an email notification that you've received a text, it actually takes you to: https://www.ringcentral.com/apps/p/ringcentral-apps (which has nothing to do with where you really want to be), which is he...