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Customer Ideas Portal

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Add the option to use SFDC mobile to call in Ringcentral

There is a quick action in the mobile app to call with Ringcentral. It doesn't work. The call should be logged to SFDC after the call complete, with the same functionality as the desktop browser version.
Guest over 2 years ago in RingCentral Integrations 0 Under review

Call Control functionality on more headset models.

Being able to accept calls and end calls via the call control function (button on headset) does not work on EPOS Sennheiser models (specically D10 headset). Is it possible to include more headset models (other than Jabra and Plantronics) that can ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Add text/SMS messages to the call log

In the admin call log add inbound and outbound SMS messages. It would be nice to see who is texting and what is being said while looking at all of the calls/faxes made.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

RCV Scheduler Invite on Existing Email Thread

Whenever we schedule a meeting using RCV plugin in Outlook on an existing email thread, the invite is being added on the thread, however, it is placed at the bottom of the thread instead of the top. This causes issues because although the recipien...
Guest over 2 years ago in RingCentral Integrations / RingCentral Video 0 Under review

Reduce prompt played to 1 time in general IVR setting before its transferred to an extension

Reduce prompt played to 1 time in general IVR setting before its transferred to an extension. We work with older clients and for them to listen to prompt three times and wait to get to an extension is painful
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Enforce meeting password for everyone rather than have it embedded in the join link.

It has been requested that our users need to enter the meeting password before they are allowed in the meeting. The links can be emailed to anyone and it allows them to join without knowing the meeting password. This could be a security hole our u...
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Under review

Ability to have a route option to an IVR if a member of a call queue is busy or is set to DND.

Right now the option under a Call Queue "When members are available, but no members answer or all members are busy or unavailable " can only be set to "wait". My customer just wanted to have an option that when the member is on DND they can route ...
Emily Munson over 2 years ago in RingCentral Admin Portal 1 Under review

Call Logs with unique Call ID and Number for Call Queue sequence

A user is wondering if there is a way to include in the call logs details Call ID (not caller ID) or Number sequence for a call queue report. By this means we can group a call result according to the call ID number without being mixed with the oth...
Guest over 2 years ago in RingCentral Analytics 0 Under review

Alternative SMTP Authentication

Basic Auth for SMTP Relay Authentication will be retired by Microsoft in the near future. (https://docs.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-...
Guest over 2 years ago in RingCentral Contact Center 1 Under review

Switch link when suggesting someone responds via RingCentral app

When you click on that "click here" link, from an email notification that you've received a text, it actually takes you to: https://www.ringcentral.com/apps/p/ringcentral-apps (which has nothing to do with where you really want to be), which is he...
Guest over 2 years ago in RingCentral Web/Desktop App 3 Under review