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Customer Ideas Portal

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Add an option for international dial-ins

We have calls regularly with people from other countries, but as it is now, we have to get on and manually add their dial-ins. In the old app, you could type the country in the bottom, and it would generate the international phone numbers in the b...
Guest over 1 year ago in RingCentral Video 0 Under review

Timed User Roles

To be able to have timed user roles, i.e. one for the day and one for night. That way we could automatically bar outgoing calls and features for out of business hours for certain extns if required
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Company Level Hotkey Settings

Some of our company applications that we use utilize shortcut keys such at F6 or F8. We would like to be able to change this at a company level so each user isn't having to manually do this as part of ringcentral onboarding.
Guest over 1 year ago in RingCentral Phone 0 Under review

RingCentral Analytics to show words per message

This will help us to understand the use cases of how our teams are using RingCentral messenger for collaboration. Are they still doing the vast majority of lengthy messages in Email, or are we seeing a transition to MVP?
Ty Stephens over 1 year ago in RingCentral Analytics 0 Under review

Export tasks to Google or Outlook calendar

We use a Google Calendar to manage office appointments and meetings. Would be nice to export tasks to the calendar so we can keep everything centralized.
Guest over 1 year ago in RingCentral Mobile App / RingCentral Web/Desktop App 1 Under review

Need report on call barge log

It will track how many calls are barge and also we can check log
Guest over 1 year ago in RingCentral Phone 0 Under review

Native integration with Gorgias CRM

It would be great if you could look at native integration with Gorgias https://www.gorgias.com/ Currently we need to use integrations through companies like Pipedream.
Guest over 1 year ago in RingCentral Integrations 1 Under review

Option to Automatically place call queue members to available status

We were hoping to get a feature that will change the extension status to receive queue calls without changing it online or on the app. Certain options can be the following:1. Time specific (ex. Available after one hour or a scheduled shift) 2. Clo...
Roland Angoluan over 1 year ago in RingCentral Admin Portal 0 Under review

Reintroduce a dropdown for the UK timezone in Meetings Scheduler

There's no UK timezone in the dropdown in scheduler. It was suggested to me by your support team that I choose GMT but I pointed out to them that GMT only matched UK timezone 6 months of the year! It used to be there, I'm guessing it was an oversi...
Guest over 1 year ago in RingCentral Video 0 Under review

Screen stays on and available, even when you switch off the ringcentral app

Screen stays on and available when you switch off of the app, go to another tab... dueing working hours.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review