Customer Ideas Portal

IRV menus which are not changed often but when something changes like removed or change it would be nice to be able to track whom made the change or was it some system glitch (which I suspect in my case) that deleted the entries in my main number ...

Please add labels to each call so we can export reports about specifics calls, example, new clients, follow up, wrong calls, etc etc

Helps the one sharing "pause" or freeze the view without having the meeting attendees watch your mouse open and close windows that may not be meant to be shown publicly!

I would like to be able to post a memo on the audit log after I make a change. This would be useful to notate why changes were made for others looking back in the future

Steps to reproduce: Login to online portal click on settings>user details>change password There is a prompt to enter the password, which is the non-SSO password allow option to use SSO password in there we do not want to enforce SSO because ...

Currently, the only way to mask numbers is by creating a customized role for users and masking their numbers that way. Instead, there should be an option or a feature to list specific numbers as Masked rather than creating a role for it

We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and ho...

Using ringcentral desktop, only the main enter key activates the call after typing the phone number, the enter key connected to the numpad does not work.

It would be useful if from our management system we could click on a customer's phone number, it would go to the Ring Central dial pad and then send it our hard phone to make outgoing calls.

sometimes it's I'd like to check call analytics quicker than having to wait until the top of the hour.