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Make a customer service phone number on your website obvious

It'd benefit everyone because we could actually get through to a real person in a timely fashion
Michael Martin about 2 months ago in RingCentral Contact Center 0 Under review

Block Faxes with Specific Words

I would like a feature to block faxes with specific words in them as the spammers just use different numbers to get around one specific phone number being blocked. Every week there's Roofing, Gutter Cleaning, Psychic Workshops, Inner Healing and s...
Tara DiMotta about 2 months ago in RingCentral Admin Portal 0 Under review

Google Voice - Calls started from this device's phone app.

Under the settings on Google Voice App. there is the option for Calls started from this device's phone app, allowing the user to use their Google Voice number when calling from their device's Native phone app. It allows the user to use their Googl...
Ext.: 100 - Voicemail about 2 months ago in RingCentral Mobile App 0 Under review

Pipedrive-Text from Mac app

When clicking on the RC SMS button in Pipedrive, allow for texting from the Mac app instead of the chrome widget. Currently, this is possible for a phone call, but not for SMS
Christian Ayala about 2 months ago in RingCentral Integrations 1 Future consideration

Ability to edit After Hours VM greeting over the phone

Currently a users only way to edit their after hours greeting is via the app or web site. Even if the after hours greeting is active a user cannot edit it by calling into the VM system - the edit always applies to the Work Hours Message.
Gordon MacDonald about 2 months ago in RingCentral Phone 0 Under review

Unread Messages Bubble is Gray

Phone and Text unread/missed calls are showing up with an orange number, but messages is gray. This makes it very hard to see unread messages if you don't hear the sound.
Brent Noel about 2 months ago in RingCentral Web/Desktop App 0 Under review

Scheduler support for Microsoft Duo

We'd like to see support of the RC Scheduler add-in for Outlook on Microsoft Duo.
Anna Buckman about 2 months ago in RingCentral Meetings & Webinar 0 Under review

Billing contact should have RingCentral phone number contact, and a non-RingCentral phone number for case of disconnection only

Billing contact person should be contacted through RingCentral number in all cases except if the service is no longer available for some reason.
SuperAdmin SuperAdmin about 2 months ago in RingCentral Admin Portal 0 Under review

Apply Custom Rule to "extension "

Many of our users have custom rules with a custom voicemail greeting. They use them for "out of office", "in a meeting", "out to lunch", etc. When a Custom rule is applied, the custom greeting is heard by callers dialing the DID and through the ma...
Loretta Harris about 2 months ago in RingCentral Phone 0 Under review

Block Calls

I contacted support to ask how to Block calls for our internal paging system for all external lines and only allow calls from internal extensions. Currently anyone can call that number send a page throughout the organization. They told me to go to...
Anthony Cervelli about 2 months ago in RingCentral Admin Portal 0 Under review