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Message Notification

When the message screen is the main active window on my computer, I don't get an audible message notification. When another window is active window I get notifications. It would be useful to always get a notification in case I'm away from the comp...
Ryan Stine 10 months ago in RingCentral Web/Desktop App 1 Under review

Display status next to profile button

It would be helpful to display the Status text next to the profile button if I set a status using the Share Status option. Sometimes when I use the "Turn off" option on the red DND bar I forget to change my status. It would remind me to either cha...
Aaron Taylor 10 months ago in RingCentral Web/Desktop App 0 Under review

Excel

i would like to be able to upload an excel file in the chat and the folks int he chat can open the file with me and make edits at the same time. Exactly like Microsoft teams. If I can get that, I can replace teams all together
Derek Stith 10 months ago in RingCentral Web/Desktop App 0 Under review

Callers cannot proceed until they listen to all options on Autoattendant

We have callers constantly pressing the wrong (first option) on the call route. When you call some companies, you cannot proceed until all options are listened to. I think this would be a really good feature to be added.
Connor Benson 10 months ago in RingCentral Phone 0 Under review

We would like the ability to upload an on hold recording to all our extensions at one time

We pay for a custom on hold recording that is updated at least once a month. We have to upload that new recording into the extension for each of our receptionists one at a time. We would like to be able to upload the custom on hold recording and a...
Tom Shock 10 months ago in RingCentral Admin Portal 0 Under review

Changing Prompt repeats

I would appreciate if I were able to edit how many time the IVR menu prompt plays on the line. Right now its 3 times, no one listens to a prompt 3 times.
Stephanie Cooper 10 months ago in RingCentral Admin Portal 0 Under review

Soft phone integration with desk phone

Currently, there does not seem to be an integration with the RingCentral MVP App and our desk phones. Meaning if I am logged in to the APP there is no feature that allows me to make the App my primary source for calls. If I am logged into the App,...
Marsha Robinson 10 months ago in RingCentral Web/Desktop App 0 Under review

Set out of office time frame with alternate call handing and voicemail settings

Every time I am out of the office, I change my call handling to not ring any devices and I set my voicemail to a custom message. When I return, I need to change them back which I sometimes forget to do. Other products, such as Microsoft Office, ha...
Denise DeLange 11 months ago in RingCentral Web/Desktop App 1 Under review

Add CSV option in Analytics Subscriptions

Export of raw data in CSV format is useful in creating custom reports. Currently the only file type options for distribution of Performance Reports are PDF and Excel.
Bruce Howard 11 months ago in RingCentral Analytics 0 Under review

Integration with Buildertrend

Builder Trend is a CRM / Project Management Software. It would be great to Track Communications with client via Phone and/ text to Client
Aaron Workman 11 months ago in RingCentral Integrations 0 Future consideration