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Audio test feature RC app Windows

How come the app does not have tester for audio or video??? it has the setting to select but not to test it!!!
Javier Ortiz over 1 year ago in RingCentral Web/Desktop App 0 Under review

You should be able to silence the incoming call of a specific contact.

To have more control of notifications and peace of mind.
Joe Carson over 1 year ago in RingCentral Phone 0 Under review

Call Wait Pop-up or Notification

If all extensions are busy on call or only one extension is online , there must be a call wait pop-up or notification comes up (if a client calls up). The feature is missing. We always miss the caller number or information. I request you to please...
Athar Wani over 1 year ago in RingCentral Web/Desktop App 2 Under review

Billing History Needs to Be Included in Billing Permissions Within Roles to Assign to Accounting Users

Billing History is currently only available to Super Admins in Ring Central. When all Billing Permissions checked within a Role and applied to an accounting profile/User/Ext, they do not have Billing History presented in the menu for use. Only sup...
Cary Good over 1 year ago in RingCentral Admin Portal 0 Under review

Salesforce plugin does not reflect intercompany name when dialing an extension.

It would be beneficial to have verify an intercompany extension or the reverse to have the extension show up when typing an intercompany name.
Sara Adelman over 1 year ago in RingCentral Integrations 0 Under review

User's status in the RingCentral for Salesforce plugin does not match the user status in desktop.

User status should be the same in all RingCentral forms.
Sara Adelman over 1 year ago in RingCentral Integrations 0 Under review

In RC app/Glip, allow converting one-on-one conversations to Team (or some other archive option)

When a user is removed from Ringcentral, all Glip group or one-on-one conversations with that user are lost. With groups, you can convert them to a Team prior to deleting the user to conserve the conversation, but you can't do this with one-on-one...
Chris Rosa over 1 year ago in RingCentral Web/Desktop App 0 Under review

To be able to opt out of a Voicemail to another extension

We have a business case where a group of rep's has a TF number and a direct number. When customers call the direct number and hit the rep's vm they wan the option to allow the customer to press a digit to opt out of the vm box back to the main cus...
Kristine Saxton over 1 year ago in RingCentral Phone 6 Under review

API Connect with CRM "GoHighLevel" or their private app "LeadConnector"

A CRM platform to whitelabel as a SaaS product.
Aaron Keith over 1 year ago in RingCentral Integrations 1 Under review

Have the dashboard work as expected - consistently.

There are several moments where the dashboard will stop working as designed, which causes us to have unknown datapoints to reflect present disposition of our call queues and technician availability. Consistently having an error that states "No dat...
Guest over 1 year ago in RingCentral Analytics 0 Future consideration