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Customer Ideas Portal

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Member access to call queue messages and do not delete if you don't save message

Call queues are almost useless if members can't access the messages. We may have 100 messages over a weekend, Either I have to give a receptionist Admin permissions so he/she can access the voice mails or they have to sit on the phone for an hour ...
Garyn Charlet about 2 years ago in RingCentral Web/Desktop App 1 Under review

Make Status Visible in the Dialer and Contacts Lists

The status feature (Available, On a Call, In a Meeting, DND, etc.) is a great feature but currently only shows in the messaging section and when you open a contacts profile in the RingCentral desktop app. This makes it essentially useless for us a...
Keith Brown about 2 years ago in RingCentral Web/Desktop App 0 Under review

increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status

increase the number of recipients to receive page and be able to page. Would also like to have an option to receive a page to a phone in DND status
Guest about 2 years ago in RingCentral Phone 0 Under review

option to decline an incoming call on iphone when locked

option to decline an incoming call on iphone when locked
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Increase the amount of folders available

We are only allowed 30 folders. We need to be able to get more
Emily Stavnes about 2 years ago in RingCentral Web/Desktop App 3 Under review

Ability to delete video call history in messaging conversation list

All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conversation list cluttered with my video call history and I don't want to add an emoji or bookmark them which ...
Denise DeLange about 2 years ago in RingCentral Web/Desktop App 0 Under review

Integrate Rocket Matter

Rocket Matter is a platform used by law firms to record time based on actions, invoice, attach documents. As the admin administrator, often I will get a request from an attorney regarding the length of a call.
Wendy Busse-Coleman about 2 years ago in RingCentral Integrations 0 Under review

Disable the ability of the user to download the call recording

Disable the ability of the user to download the call recording but the customer wants still the extensions to have an access on the call recording, just disable the ability of the user on the extension to download the recording.
Oliver Catacutan about 2 years ago in RingCentral Analytics 0 Under review

A report to show how many incoming calls per individual phone line per time period

Many companies use individual phone lines to track calls from different forms of advertising or different ad campaigns. Currently, there is not an easy way to see the number of calls per individual phone line for a particular time period. My compa...
Guest about 2 years ago in RingCentral Analytics 1 Under review

Bring back ability to find shipping information from Phones & Devices

Until this week we have been able to select an uninstalled phone, right click on it and link pull up the FedEx tracking information. Instead of needing to hunt for in under the Billing, Device Orders section. Working an implementation with 750+ in...
Jodi Haney about 2 years ago in RingCentral Admin Portal 0 Under review