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Customer Ideas Portal

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Allow SSO password in change Password/PIN Prompt In the admin portal

Steps to reproduce: Login to online portal click on settings>user details>change password There is a prompt to enter the password, which is the non-SSO password allow option to use SSO password in there we do not want to enforce SSO because ...
Rodolfo Sasabo about 2 years ago in RingCentral Admin Portal 1 Under review

Way to mark/list specific numbers as Masked

Currently, the only way to mask numbers is by creating a customized role for users and masking their numbers that way. Instead, there should be an option or a feature to list specific numbers as Masked rather than creating a role for it
Hannah Tieu about 2 years ago in RingCentral Admin Portal 0 Under review

There should be a Text messages dashboard in the performance report tab

There should be a Text messages dashboard in the performance report tab
Shaheryar Qureshi about 1 year ago in RingCentral Admin Portal 0 Under review

Case Portal - Filter Capabilities on Headers - Case Status

I would LOVE to go into my case portal and be able to filter on the case headers so I can exclude duplicate/closed cases. I always have to sort to get the most recent cases at the top so I can monitor ACTIVE ongoing cases
Elizabeth Witte about 1 year ago in RingCentral Admin Portal 0 Under review

Bring back floating window in RC Video Desktop for multi-tasking

Please bring back the floating video from the prior versions of RC App. This allowed for multi-tasking and keeping the video in the forefront while working in the background. As a telemedicine provider, its essential to see the person talking, whi...
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

To have the ability to have no Voice Mail on a call Queue line

We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and ho...
Guest about 3 years ago in RingCentral Phone 1 Under review

Adoption & Usage Report by email

Add Adoption & Usage Report by email.
Earl Jordan about 1 year ago in RingCentral Analytics 0 Under review

QOS Reports by email

Ability to add QOS Reports by email.
Earl Jordan about 1 year ago in RingCentral Analytics 0 Under review

POP UP SCREEN WITH NEW MESSAGE/FAX ETC

We use to be with 8x8 (no we are never going back) but I did like that if I received a message that it popped to the front of the screen. I see it can do this for a phone call but not a message.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Set a Default Caller ID Based on Contact

We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our...
Dave Doll about 2 years ago in RingCentral Phone 0 Under review