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All ideas

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Online Access to Reprovision Phone Number

I purchase new phone lines almost every week as my company grows. Every time I add a new line, I must call the customer support line and open a case to have the new line reprovisioned to allow the SMS feature. I must spend a MINIMUM of 20 minutes ...
Chris Thebeau about 1 year ago in RingCentral Admin Portal 0 Under review

To be able to change the amount of times the IVR menu must play before an extension can be dialled.

It would be beneficial to be able to change how many time the IVR must be played before it automatically rings an extension. Having to sit through it 3 times seems like a long time.
Brian St. Amand about 1 year ago in RingCentral Admin Portal 0 Under review

Disable file sharing by default

Disable all Manage file sharing until turned on by an ADMIN. Since this new app has 0 content examination end users can could sent what ever they wanted and get everyone in truck load of trouble. Since there is nothing in place currently which one...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Make the service portal mobile-friendly

(service.ringcentral.com) For call queue management, this is where you go to retrieve voicemails and missed calls. The full-sized web page means you are scrolling back and forth to see what's on it. Please make it detect when you are on a mobile d...
Paul Viellieux over 2 years ago in RingCentral Admin Portal 0 Under review

a way to restrict what devices the phone app can be installed or used on?

a way to restrict what devices the phone app can be installed or used to
Guest over 2 years ago in RingCentral Mobile App 1 Under review

Allow Account Owners to Submit Comments on Cases and have it appear in THEIR name

As a Director, I somethings get added or escalated to on cases. If I go into a case that I did not open but add a comment, it shows that my comment is being added as the requestors name when it should appear from me.
Elizabeth Witte about 1 year ago in RingCentral Admin Portal 0 Under review

Department column header within Billing Items view

Within the Billing Items view it would be useful to see the department that users are linked to. For us, all staff have a department set but we use the Site attribute sparingly. This makes it difficult to link billing items to the correct cost cen...
Jonathan South about 1 year ago in RingCentral Admin Portal 0 Under review

Ability to turn off "What's New" Promotions

My company has been using RingCentral for many years. Every time I use the app, I get interrupted in the process of performing a task by a "click here to..." notification. Not only am I fully aware of the features of RC, it is becoming burdensome ...
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Allow Users to log into more than one hot desk phone at a time

We would like to allow our instructors to login to more than one hot desk phone at a time. Being a career tech school, our instructors that have both a class room and a lab. They would like to be able to log into both at the same time, so if someo...
John Wahle, Jr. over 2 years ago in RingCentral Phone 0 Under review

Editing RC meeting as a delegate (on unified app)

we would like our users to be able to edit meetings as delegates using the RC unified app. Looks like you are not able to do that with new RC unified app
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review