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Azure AD Map Business Phone field to Extension in RingCentral for user provisioning

Need the ability to map Azure AD attribute "Business phone" to extension in RingCentral. This will streamline the user provisioning process for enterprise customers in that they won't have to update in two places. Other attribute mapping should be...
Jared Leake 12 months ago in RingCentral Admin Portal 0 Under review

Allow SSO password in change Password/PIN Prompt In the admin portal

Steps to reproduce: Login to online portal click on settings>user details>change password There is a prompt to enter the password, which is the non-SSO password allow option to use SSO password in there we do not want to enforce SSO because ...
Rodolfo Sasabo almost 2 years ago in RingCentral Admin Portal 1 Under review

Way to mark/list specific numbers as Masked

Currently, the only way to mask numbers is by creating a customized role for users and masking their numbers that way. Instead, there should be an option or a feature to list specific numbers as Masked rather than creating a role for it
Hannah Tieu almost 2 years ago in RingCentral Admin Portal 0 Under review

Reporting needed by IVR button press

We want to know how many customers press 1 for sales, 2 for service. This will allow us to track incoming sales calls etc...
Guest almost 3 years ago in RingCentral Phone 0 Under review

Bring back floating window in RC Video Desktop for multi-tasking

Please bring back the floating video from the prior versions of RC App. This allowed for multi-tasking and keeping the video in the forefront while working in the background. As a telemedicine provider, its essential to see the person talking, whi...
Guest almost 2 years ago in RingCentral Web/Desktop App 1 Under review

Status to be displayed on APP when app is in the task bar (similar to teams)

We would like to see the status (busy/DND etc.) to be viewable from the "R" application when it is on your task bar. This way you do not have to open the app to see what status you are - This would prompt people in remembering they went on DND - a...
Christine Cullen almost 3 years ago in RingCentral Web/Desktop App 0 Under review

EYE STRAIN

It would be of benefit to have an option to have a dark mode on the site. Have a bright dashboard causes strain on the eyes.
Guest 12 months ago in RingCentral Analytics 0 Under review

POP UP SCREEN WITH NEW MESSAGE/FAX ETC

We use to be with 8x8 (no we are never going back) but I did like that if I received a message that it popped to the front of the screen. I see it can do this for a phone call but not a message.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Set a Default Caller ID Based on Contact

We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our...
Dave Doll almost 2 years ago in RingCentral Phone 0 Under review

Allow callers on hold to disable or change the hold music

One of my clients uses ringcentral. I dread being the first caller to one of their conference calls, because the default hold music is repetitive and (totally my opinion) awful. I may be the only person in the world that doesn't like it, but in th...
Guest almost 3 years ago in RingCentral Phone 1 Under review