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Headsets that Work with RingCentral App

My headset that works with my phone, doesn't work with the Ring Central App. This has cause me to miss calls. Could you please either allow any headset that can work with your phone to work with the app, or start adding a lot more headsets to the ...
Special Programs 12 months ago in RingCentral Mobile App 0 Under review

Option to add other status updates for agents

Currently agent statuses only vary from "Available, Do no disturb and Invisible". There should be an option for admins to add other status updates for agents to choose from such as "Meal, Meeting, Break, etc).
Silma Lamas 12 months ago in RingCentral Phone 0 Under review

Option to search forwarded calls

Admin should have the ability to search for forwarded calls under Performance Reports. The data should be exportable.
Amanda Mulligan 12 months ago in RingCentral Admin Portal 0 Under review

Sort call queue members by name

this will cut down the time it requires to find/add users in a call queue.
Jan Santiago 12 months ago in RingCentral Admin Portal 0 Under review

Calendar Tasks variable time settings.

In the tasks area of calendar creation there needs to have a customizeable time frame menu item. For instance, there is the ability to create a weekly repeat item, but if an item is bi-weekly or bi-monthly, there is no ability to address those typ...
Brenda Dickert 12 months ago in RingCentral Integrations 0 Under review

Azure AD Map Business Phone field to Extension in RingCentral for user provisioning

Need the ability to map Azure AD attribute "Business phone" to extension in RingCentral. This will streamline the user provisioning process for enterprise customers in that they won't have to update in two places. Other attribute mapping should be...
Jared Leake 12 months ago in RingCentral Admin Portal 0 Under review

POP UP SCREEN WITH NEW MESSAGE/FAX ETC

We use to be with 8x8 (no we are never going back) but I did like that if I received a message that it popped to the front of the screen. I see it can do this for a phone call but not a message.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Set a Default Caller ID Based on Contact

We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our...
Dave Doll almost 2 years ago in RingCentral Phone 0 Under review

Eliminate drop-down from "Voicemail" to "All Voicemail" (HUD also)

Unlike categories such as Fax or Text, here there's only one option, so I shouldn't have to click on Voicemail only to expose the only option of "All Voicemail." Waste of steps = waste of time. One button would do the trick.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review

Voicemail Notifications/Voicemail Greeting access

Provide a way to prevent users from changing their voicemail notification to a non-company email address. Our understanding is that if we turn this access off, it also removes their access to record their voice mail greeting. Our concern is that a...
Mallory Garcia almost 2 years ago in RingCentral Admin Portal 0 Under review