All ideas

My headset that works with my phone, doesn't work with the Ring Central App. This has cause me to miss calls. Could you please either allow any headset that can work with your phone to work with the app, or start adding a lot more headsets to the ...

Currently agent statuses only vary from "Available, Do no disturb and Invisible". There should be an option for admins to add other status updates for agents to choose from such as "Meal, Meeting, Break, etc).

Admin should have the ability to search for forwarded calls under Performance Reports. The data should be exportable.

this will cut down the time it requires to find/add users in a call queue.

In the tasks area of calendar creation there needs to have a customizeable time frame menu item. For instance, there is the ability to create a weekly repeat item, but if an item is bi-weekly or bi-monthly, there is no ability to address those typ...

Need the ability to map Azure AD attribute "Business phone" to extension in RingCentral. This will streamline the user provisioning process for enterprise customers in that they won't have to update in two places. Other attribute mapping should be...

We use to be with 8x8 (no we are never going back) but I did like that if I received a message that it popped to the front of the screen. I see it can do this for a phone call but not a message.

We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our...

Unlike categories such as Fax or Text, here there's only one option, so I shouldn't have to click on Voicemail only to expose the only option of "All Voicemail." Waste of steps = waste of time. One button would do the trick.

Provide a way to prevent users from changing their voicemail notification to a non-company email address. Our understanding is that if we turn this access off, it also removes their access to record their voice mail greeting. Our concern is that a...