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Customer Ideas Portal

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Set a Default Caller ID Based on Contact

We have two company lines based on geographic region and are looking to add more territories in the future. When someone calls or texts one number, it creates confusion if we forget to change the caller ID and they get a call or text back from our...
Dave Doll about 2 years ago in RingCentral Phone 0 Under review

There should be a Text messages dashboard in the performance report tab

There should be a Text messages dashboard in the performance report tab
Shaheryar Qureshi about 1 year ago in RingCentral Admin Portal 0 Under review

Case Portal - Filter Capabilities on Headers - Case Status

I would LOVE to go into my case portal and be able to filter on the case headers so I can exclude duplicate/closed cases. I always have to sort to get the most recent cases at the top so I can monitor ACTIVE ongoing cases
Elizabeth Witte about 1 year ago in RingCentral Admin Portal 0 Under review

Eliminate drop-down from "Voicemail" to "All Voicemail" (HUD also)

Unlike categories such as Fax or Text, here there's only one option, so I shouldn't have to click on Voicemail only to expose the only option of "All Voicemail." Waste of steps = waste of time. One button would do the trick.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Voicemail Notifications/Voicemail Greeting access

Provide a way to prevent users from changing their voicemail notification to a non-company email address. Our understanding is that if we turn this access off, it also removes their access to record their voice mail greeting. Our concern is that a...
Mallory Garcia about 2 years ago in RingCentral Admin Portal 0 Under review

Adoption & Usage Report by email

Add Adoption & Usage Report by email.
Earl Jordan about 1 year ago in RingCentral Analytics 0 Under review

QOS Reports by email

Ability to add QOS Reports by email.
Earl Jordan about 1 year ago in RingCentral Analytics 0 Under review

Send .wav file from RC phone system via SMS

Send .wav file from RC phone system via SMS
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Pick up call should display who the call has now been picked up by

(Using VVX 450) Currently when you call someone and they're unavailable, a user has the ability to pick up the call within their vicinity. When they do so, the caller doesn't know who's picked up the call. It still says the original person that th...
Alex Hodge about 2 years ago in Hardware 0 Under review

Report robot calls and scams button

When using the RingCentral desktop app. (And mobile app would be nice) I would like to be able to flag a call from the call history that is a suspected robot or is clearly a scam. (Perhaps this is two different buttons) I get a lot of calls that h...
Marshall Christopherson about 2 years ago in RingCentral Web/Desktop App 0 Under review