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when i message or try to contact any inactive user , i will automatically get a message or pop up like " this user is not active" or " This User is Not Available".

its is userfull becuase every user have not admin rights , so he or she is not able to understand whether that user is active or not.
Manish Tiwari 6 months ago in RingCentral Phone / RingCentral Web/Desktop App 1 Under review

Allow phone assignments without adding a new number

Please allow a phone to be ordered without assigning a number to it. Sometimes phones are needed for replacement, stock, testing, etc... and do not need to purchase a DID to associate with it.
Joseph Williams 6 months ago in RingCentral Admin Portal 5 Under review

Grant ability for Admins to remove holds on phones being updated

Admins need the ability to remove the change freeze on user account phones once the phone is received. I should not have to open a ticket to assign a phone to a user because a new phone was ordered, received and not updated on RC and the shipping ...
Joseph Williams 6 months ago in RingCentral Admin Portal 0 Under review

Add a phone when creating a new user

Please add the ability to add or purchase a phone when creating a new user. This would be fare more efficient
Joseph Williams 6 months ago in RingCentral Admin Portal 1 Already exists

Changing Dialing Codes

A way to change the dialling code so that it appears as if you are calling from a local number each time
Simon King 6 months ago in RingCentral Phone 0 Under review

Add profile feature for Video & Audio Settings

Selecting a custom named profile would establish video & audio settings. i.e. an "Office" profile would establish different video & audio settings than a "Home" profile. For those that have desks at both home and office - it would simplify...
Dave Yoder 6 months ago in RingCentral Web/Desktop App 0 Under review

Add capacity to have no numbers/people selected on the left side

There is no way to have no number/person selected on the left side of the text screen. If the highlighted person send a new text, it automatically shows as read, so can be easily missed. Please add a way to have nobody selected so texts aren't mis...
Dr. Miles Nichols 6 months ago in RingCentral Web/Desktop App 0 Under review

Spam and Robo Calls

We receive at least 28 spam calls every week; please do more to stop this.
Jill Tuttle 6 months ago in RingCentral Phone 0 Under review

Missed call % factoring in calls even when on DND, would like that to be taken out of consideration on Performance Reports

My company is really trying to dig into and monitor track our employees missed call percentage. So i have been pulling performance reports that have the "% Missed (w/VM)" stat HOWEVER we are noticing this stat is even docking the employee when the...
Kayla LaCross 6 months ago in RingCentral Admin Portal / RingCentral Analytics 0 Under review

Apply User Templates at Add User Screen

We create users in small batches, 1 to 5 at a time. They're usually all for the same department, and need to be configured with the same template. I think it would be great to have a section in the "Add Users" screen where you could select a templ...
Jake Anhalt 6 months ago in RingCentral Admin Portal 0 Under review