Customer Ideas Portal

Different types of team require different retention periods - for example we have project teams where the retention period will vary by project life and more social teams where we only need a short period. At the moment, all periods have to be set...

If an admin disables an account we don't know who? Especially in very large accounts?

Deleting extensions does not seem to delete the email address on the marketing automation database which is causing issues with the users email server.

The option to select more than one phone number for agents to use as a Caller ID would be useful for companies that want their agents to be able to call out with a main number as well as their direct line while limiting agents access to all compan...

When using the dial pad to make an outgoing call, it would be helpful to be able to dial by the data (numerical digits) that is entered into the company name or the title field. In our line of work, the contacts are created using the unit number a...

Athena EMR/EHR system for medical practices

Hello Team, Good day. Requesting to have an option to select Do not take call queue overflow extension/ Take call queue overflow extension from the Admin portal or RingCentral app. It would be great if user has the option to select what call queue...

I know this can be achieved using custom rules but most users aren't comfortable using them, a simple block list would be wonderful

Avaya has a Crisis Mode in their existing on premise system that allows a Receptionist to see which extension dialed 911 within their organization. Would it be possible for RingCentral to enable this feature as well, please and thanks?

for RCV need to have other dial in numbers within USA participants currently only getting 1 dial in number which will cause long distance charges to other participant in the USA need other dial in numbers to be available like RCM