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Set Incoming Call Ring Duration for Phone Handset using a Template

In User Templates you can ONLY set the ring duration for incoming calls for the Desktop or Mobile App. You cannot set it for a physical phone handset. By default, when a phone is added to a user the incoming call ring duration is set to 4 rings / ...
Huw David 6 months ago in RingCentral Admin Portal 0 Under review

Suspected robocall / scammer

Why does my phone ring when the system detects a suspected robocaller? Ring will not let the call go through but the phone still rings and is frustrating
Lisamarie Russell 6 months ago in RingCentral Admin Portal 0 Under review

Email notifications for received text messages only when text is unread after x minutes

I would like to receive email notifications for new text messages as is currently available. However, I do not want an email for each text message. There should be a setting to send email notifications for new text messages only if the message has...
Ryan Davis 6 months ago in RingCentral Phone 0 Under review

Advyzon CRM

Advyzon is a CRM app for registered investment advisors. Phone service integration would be great!
Earl Jefferson - Office 6 months ago in RingCentral Integrations 1 Future consideration

Have Web portal and App display company name if no specific person is listed for contact

For the Web app/portal as well as the admin portal, If a specific persons information is not entered the contact will just display the phone number. Unlike how in the older RC phone app, where if the Company name is entered and no specific person,...
David-Jay Yamaguchi 6 months ago in RingCentral Admin Portal 0 Under review

Conference calling from the computer should utilize the calling method chosen for the computer

When placing a new conference call from the computer it always uses the computer's microphone and speaker. It should utilize whatever calling method is chosen for the extension's settings (RingOut, RingOut to a specific device, etc.)... or it ough...
Craig Rhinehart 6 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Display agents name when Main Menu calls to agent extensions are presented to pickup members

As a pickup member it will be really useful to be able to see a presented call label change from 'To Main Menu' to the 'Agents Name' when external callers dial our main company number and dial an agents extension. This will help pickup members asc...
Hasan Qummi 6 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Allow a group manager to view all call logs for his group - fix call log filtering

Currently, even though a group manager can view call logs from members of his group, they must first select the extension they want to view, otherwise no call logs are available to view. Please fix the filters, so that when all extensions are sele...
Kristina Tothova 6 months ago in RingCentral Admin Portal 0 Under review

Allow In-App Messages RE; Voicemail & Faxes to Eliminate use of multiple platforms

Smaller businesses could benefit from having fax & voicemail in-app messages sent to all members of a call queue. Currently, the system is limited to one person being assigned in-app notifications, with email only notifications sent to other c...
Alex Lund 6 months ago in RingCentral Mobile App 0 Under review

Add Salesforce an option for Archiver

Useful to log faxes & contents for more than 60 days.
Kim Pham-Gallihugh 6 months ago in RingCentral Web/Desktop App 0 Under review