Customer Ideas Portal

Add a 'send' button to send a text similar to the 'send now' on the fax option. Would avoid confusion of how to send a text. I believe the desk phone app had a send button.

For whatever reason RC is phasing out the Ring Central video and using the desktop app directly. This is great however, users cannot see their scheduled meeting without having connected Google or MS O365. What about On-prem users? We do not have M...

Add a step or move the video call feature. Too many pocket video conferences with large groups. I’m confused as to why it’s so easy to accidentally activate.

Currently when a team is in a user defined folder the position is set and to reorganise teams a user must drag-and-drop. Would like to ability to activate 'automatic sorting' where a team with an unread message is always placed at the top of the l...

When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.

We have calls regularly with people from other countries, but as it is now, we have to get on and manually add their dial-ins. In the old app, you could type the country in the bottom, and it would generate the international phone numbers in the b...

To be able to have timed user roles, i.e. one for the day and one for night. That way we could automatically bar outgoing calls and features for out of business hours for certain extns if required

Right now, there is functionality to disable link previews on a per user basis via the RC mobile app. This is helpful with a very small and tech savvy user base, but with a larger organisation this is not practical. This suggestion is to allow thi...

More hot keys in general, but It would be great to have hotkeys for all the new action options.

We have annual assessments for our field Employee signature required. Would be nice to use Ring Central text message with attached fillable PDF file for employee to sign.