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Customer Ideas Portal

Showing 4758

Text Send button

Add a 'send' button to send a text similar to the 'send now' on the fax option. Would avoid confusion of how to send a text. I believe the desk phone app had a send button.
Brian Harvison about 2 years ago in RingCentral Web/Desktop App 0 Under review

Ring Central Desktop App should work with Outlook for Scheduling

For whatever reason RC is phasing out the Ring Central video and using the desktop app directly. This is great however, users cannot see their scheduled meeting without having connected Google or MS O365. What about On-prem users? We do not have M...
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Under review

Make video calls HARDER to click accidentally.

Add a step or move the video call feature. Too many pocket video conferences with large groups. I’m confused as to why it’s so easy to accidentally activate.
Guest about 2 years ago in RingCentral Mobile App 6 Under review

Automatically sort teams within folders so teams with recent messages at the top.

Currently when a team is in a user defined folder the position is set and to reorganise teams a user must drag-and-drop. Would like to ability to activate 'automatic sorting' where a team with an unread message is always placed at the top of the l...
Patrick Williams-Goff about 2 years ago in RingCentral Web/Desktop App 1 Under review

Ring Back Option for Custom Park Lines to ring back to original agent

When a company like ours takes thousands of calls a day and use the park lines until an agent is available to talk, it would allow for customers to speak to someone instead of hearing hold music until the agent is available.
Guest about 2 years ago in RingCentral Phone 0 Under review

Add an option for international dial-ins

We have calls regularly with people from other countries, but as it is now, we have to get on and manually add their dial-ins. In the old app, you could type the country in the bottom, and it would generate the international phone numbers in the b...
Guest about 2 years ago in RingCentral Video 0 Under review

Timed User Roles

To be able to have timed user roles, i.e. one for the day and one for night. That way we could automatically bar outgoing calls and features for out of business hours for certain extns if required
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Enable functionality to disable link previews for an entire organisation/tenancy

Right now, there is functionality to disable link previews on a per user basis via the RC mobile app. This is helpful with a very small and tech savvy user base, but with a larger organisation this is not practical. This suggestion is to allow thi...
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Hotkeys for New Actions like 'Send new message,' 'Start a video meeting,' 'Send new text" etc

More hot keys in general, but It would be great to have hotkeys for all the new action options.
Trevor Kelson about 2 years ago in RingCentral Web/Desktop App 0 Under review

Use RingCentral messages with fillable PDF attachments for people to sign the document.

We have annual assessments for our field Employee signature required. Would be nice to use Ring Central text message with attached fillable PDF file for employee to sign.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review