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Display My Caller ID while on a call

In previous RingCentral DialPad versions, my caller ID remained viewable throughout an active phone call.On this newer version (Web: 22.3.30.1620 2022-09-19 17:44:15), I was hunting for my caller ID while I was on an active call. In the conversati...
Rachel Strand about 1 year ago in RingCentral Web/Desktop App 0 Under review

Update IVR Greetings By Dialing In

We have several departments that need to update their IVR Greetings regularly, and having them have to record the greeting then submit a case is time consuming. It would be beneficial if the IVR Menus would have a PIN that the appropriate users ca...
Amanda Nemeth about 1 year ago in RingCentral Phone 0 Under review

External caller transferred to an extension that would just ring a pager and hang up.

External caller transferred to an extension that would just ring a pager and hang up. We have a phone line displayed outside of our shop that a truck driver can call from their cell phone. The idea would be that the driver enters an IVR menu and ...
Justin Harcrow about 1 year ago in RingCentral Phone 0 Under review

leave off deactivated users from adoption and usage report

Could we leave off the deactivated or deleted users from the adoption and usage report since those persons are not longer working for the company.
Heather Casteel about 1 year ago in RingCentral Analytics 0 Under review

Add a keyboard shortcut to take away mouse remote access

In my organization we give remote access during pediatric therapy sessions and we need to be able to quickly take the access away at times.
Jennifer Lennon about 1 year ago in RingCentral Video 0 Under review

Add more than one Interrupt Prompt for Call Groups

We have many departments that have more than one message they want to play while a caller is on hold. I think having the option to add more than one Interrupt Prompt would be very useful to those departments that have multiple messages they would ...
Amanda Nemeth about 1 year ago in RingCentral Admin Portal 0 Under review

RingCentral to allow free third party conference call lines through their system

Currently, RingCentral does not allow users to access free conference call lines through their phones or through the RingCentral mobile app. This is a suggestion to grant users the ability to host conference calls using RingCentral devices.
Kenneth Yoon about 1 year ago in RingCentral Phone 0 Under review

Disable file sharing by default

Disable all Manage file sharing until turned on by an ADMIN. Since this new app has 0 content examination end users can could sent what ever they wanted and get everyone in truck load of trouble. Since there is nothing in place currently which one...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Make the service portal mobile-friendly

(service.ringcentral.com) For call queue management, this is where you go to retrieve voicemails and missed calls. The full-sized web page means you are scrolling back and forth to see what's on it. Please make it detect when you are on a mobile d...
Paul Viellieux about 2 years ago in RingCentral Admin Portal 0 Under review

a way to restrict what devices the phone app can be installed or used on?

a way to restrict what devices the phone app can be installed or used to
Guest about 2 years ago in RingCentral Mobile App 1 Under review