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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

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The capability for administrators to control end user's ability to integrate Personal (unapproved) accounts and the installation of Apps (unapproved) within the RC App

In the Corporate world information integration is tightly controlled by Policy and Regulation. The ability for end user's to integrate personal accounts in to a Company provided system allows users to easily move information to and from these syst...
Brad Baggett over 2 years ago in RingCentral Admin Portal 0 Under review

Chrome Extension: ability to keep a session live

Chrome Extension: ability to keep a session live, without any need to login again for longer time on the PC/chromebook even if the PC/chromebook has been shutdown .
Paul Aubert over 2 years ago in RingCentral Web/Desktop App 0 Under review

Add Outbound call state in the Telephony.Status object

It's come to our attention that users of our application start ringing when they make an outbound call, so we would appreciate a fix in some way. Currently these states are supported in the users telephony status object: NoCall, Ringing, CallConne...
Phillip Thomsen about 1 year ago in Developer Platform and APIs 0 Under review

Custom Cover Page Needs Variable for Total Pages

Attached is current custom variables available. In RED would like additional variable for total page count. I see total page count being used on none custom cover page. Please implement for custom as well?
Luis Lopez about 1 year ago in RingCentral Web/Desktop App 1 Under review

Please add a softball emoji

My daughter plays softball and I want to put one up
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Back up customer phone button configuration

I would like to have a way to see the client previous button layout. It is to easy to deploy a button template to the wrong phone. There needs to be a way that the button config can be restored or retreived from a config file. It would be nice to ...
Joel Hawkins 104 about 1 year ago in RingCentral Analytics 0 Under review

Calls are being recorded message should come after personal greeting.

When callers call in they currently hear "Call are being recorded" then "Thank you for calling XXX department, please hold." but we would like them to hear our company greeting first followed by "calls are being recorded". We fear that when they h...
Bailey Hale about 1 year ago in RingCentral Admin Portal 0 Under review

Add field to ticket/portal showing current level of Escalation.

Tracking Ticket Progress and Status to keep customer satisfaction.
CDW Admin about 1 year ago in Developer Platform and APIs 0 Under review

Simultaneous Ring for Failover Groups

Per the description, it seems odd that the option to have Simultaneous ring is not available for a call queue when adding a fail over group. For contractual SLA's on call answering, having anything other than Simultaneous pushing the call beyond t...
Mike McCafferty about 1 year ago in RingCentral Admin Portal 0 Under review

Description Field In Templates

When creating User Template, each can have a different settings for individuals within the same department, the name given to the Template can only be a certain length of character because the window you receive when clicking a template cannot be ...
Mike McCafferty about 1 year ago in RingCentral Admin Portal 0 Under review