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Ring Central App on Computers Circle with Initials

Hello - in the app on the computer in the message section my circle with my initials was Red and my business partner was green. Then one day the app made us both blue. I called to have it changed back and they said the system generates the colors ...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Under review

Faster Authentication Process

Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this....
Guest about 2 years ago in RingCentral Admin Portal 1 Under review

Filter report by calls which selected an IVR Queue item.

By filtering your report, since a selection is required it will minimize the number of robot calls which show up in your report.
Guest about 2 years ago in RingCentral Analytics 1 Under review

Set up an IP Phone for RingCentral Rooms for RCV (RingCentral Video)

An IP phone can be configured to work with RingCentral Meetings Rooms according to this link. https://support.ringcentral.com/article/9576.html?language=en_US But no so such option appears to be available for those of us who have chosen (or forced...
Darryl McFarlane about 2 years ago in Hardware 0 Under review

Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I have a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.

As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times. As some customers will really not prefer to stay...
Guest about 2 years ago in RingCentral Web/Desktop App 2 Under review

RingMe button to ring Call Queue

The customizable and embeddable RingMe button only allows you to specify an IVR or a User's extension. It would be beneficial to allow the call to ring into a call queue. We presently have queues set up for sales team and support team, but no way ...
Guest about 2 years ago in RingCentral Phone 0 Under review

Mute Team Notifications

Give team admins the ability to toggle "users can mute this channel" to allow for fewer notifications on public channels
Guest about 2 years ago in RingCentral Analytics 0 Under review

Public Teams have Global Users

Any public team should automatically contain all users in a company without having to add everyone manually. Along with this, admins could allow users to mute or not mute notifications of any given public channel.
Guest about 2 years ago in RingCentral Analytics 0 Under review

Threads

Would love if teams had an option to disallow posts by non-admins but still allow threads. For example, users would not be making new posts to respond to a management question and therefore sending notifications to an entire channel. They could re...
Guest about 2 years ago in RingCentral Analytics 0 Under review

User Group as Teams

Would love to be able to add entire user groups to a team, task, event, etc. versus typing out member names.
Guest about 2 years ago in RingCentral Analytics 0 Under review