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It would be great to have RCS Text Messaging capabilities integrated into RingCentral.

As more carriers push for RCS text message status and typing indicators, RingCentral might do well to get ahead of the curve with integration across as many carriers as will cooperate.
Kyle Webb 8 months ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Adding the ability to script device actions.

I have a room where we have a projector and two screens. With Zoom, you can script those devices to turn on and turn off via the Zoom Rooms Native Room Controls. It would be awesome if there was a similar capability in Ring Central Rooms.
Nick Pappin 8 months ago in RingCentral Rooms 0 Under review

Option to Assign Default User Template

Allow for the ability to assign a default user template upon creation of a user.
Melanie Kovacs 8 months ago in RingCentral Admin Portal 0 Under review

Key Presses

Hello, I would like to suggest adding more key presses. The system max is 10 users, this change would be useful for companies who setup sites for their locations.
Brenna Rabon 8 months ago in RingCentral Admin Portal 0 Under review

Contact History report Start Time is an unknown Timezone

Start Time: 3/29/2022 17:54 Why can't all time columns show the timezone or be the same across all platforms. Seriously this is a joke. It is UTC is it MT is it ET.....
Will Snyder 8 months ago in RingCentral Contact Center 1 Will not implement

In PC Classification 16 ERROR is not a variable in retries (Skill Configuration)

If you can't tell me why CLASS 16 is happening I sure ought to be able to retry the error multiple times. There are probably other classifications not in Retry config so why not get them all in there with this submission.
Will Snyder 8 months ago in RingCentral Contact Center 0 Will not implement

A call queue that tells client what number they are in line

Clients would more likely wait when they know they are in line and how long it may take. Rather than dropped calls.
Anthony D'Ascoli 8 months ago in RingCentral Phone 0 Under review

Ability to Assign User Templates via API

I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API
Melanie Kovacs 8 months ago in Developer Platform and APIs 0 Under review

Disable DTMF Codes/Shortcuts

Hi, Could there be a way to disable DTMF codes? We have to test a fire alarm which includes pressing * when entering a code which then activates the DTMF shortcut rather than what we need the * function for.
Wayne Boyce (Ext:313) 8 months ago in RingCentral Phone 0 Under review

Random email sent to say my profile was changed to recording on

This is very confusing to the users and we get multiple tickets created when this email is sent. There is no reason to send this email since nothing was done to trigger it.
Will Snyder 8 months ago in RingCentral Phone 5 Will not implement