All ideas

When using the scheduling generation module, have a prompt to select activities that can't be overridden if they have already been added to an agents schedule. Currently it is a shot in the dark if you have to generate a new schedule and get the p...

In working through issues with IVR set up and routing, having the ability to see what company number a caller originally called and what IVR option they selected prior to ringing a call queue would be helpful in identifying potential errors in IVR...

There is no efficient way to generate MOS scores for multiple users. You can only select one extension at a time

Be able to right click on a user in contact list who is busy (red) to request to be notified when they go green (available)...tag for status change alerts

Have the ability to view and drill into scheduling units/groups to select individual team members from multiple teams or groups from the schedule manager view.

It would be a huge time saver we would be able to creating recurring meetings from the meeting scheduler and then be able to edit a single occurrence or all occurrences in that series similar to Outlook meetings.

It would be beneficial if in the manage requests tab, you could sort by any of the columns, in particular the submit date/time to be able to view in ASC order to have the oldest requests at top. Also, being able to see the Team that the agent is a...

You can add a meeting for multiple agents at one time, but if you have to modify anything with that meeting, you have to go through and update it one at a time which can be very cumbersome and time consuming.

There should be a page that lists all agents and their last call time to track productivity. It should be highlighted after a certain amount of minutes.

We have almost 30 providers at our healthcare center and each one is a call queue so medical staff can login and answer calls. When we bring a new medical assistant on board, I have to go to each of the 30 call queues one at a time and add the new...