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Split Screen in Glip

When in a meeting via RCVideo/Glip, having the ability to see messages or engage in a glip message on same screen vs minimizing your meeting, in order to respond to a glip message, or create a task, or multi task. If we could have a split screen o...
Ramon Santa Perez over 1 year ago in RingCentral Video 0 Under review

QM - Evaluation Details Report – Average Score Column

Please see the attachment. Column J shouldn’t state ‘Average Score’. Please change to ‘Score’. The numbers listed are individual scores for the agents. They are not averages.
Jennifer Lewis over 1 year ago in RingCentral Contact Center 0 Under review

QM - Reports – Interaction and Evaluation Date

Please add a differentiator in reporting so that the user can run a report based on the interaction date or the evaluation date.
Jennifer Lewis over 1 year ago in RingCentral Contact Center 1 Future consideration

QM - Feedback Comments - Punctuation Doesn't Carry Over from Word

A user may need to type their feedback comments into a Word document first and then copy/paste into the QM Tool Evaluation Form. When we copy/paste from Word into the QM Tool, quotation marks and apostrophes disappear.
Jennifer Lewis over 1 year ago in RingCentral Contact Center 3 Future consideration

QM - Calibration Screen – Needs Interaction Dates

Please add the Interaction Date to the Calibration Screen; see screenshot
Jennifer Lewis over 1 year ago in RingCentral Contact Center 0 Future consideration

Allow receipt of RingCentral call while on Android call without ending Android call.

Now I need a separate phone for Ring Central, I do not want two phones. I came here from Vonage after trying 8X8 unsuccessfully.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Under review

Ability to dial "0" (or whatever) to return to Autoattendant when reached voicemail.

When a user is routed to someone's voicemail would like the ability for user to press a number (for example, "0") to escape voicemail and return to call queue. This would allow someone to speak to another person instead of being forced to hang up ...
Guest over 1 year ago in RingCentral Phone 0 Under review

QM - Calibration Tool - Can't See Calibrator's Forms w/ Comments

When a calibrator submits their evaluation for a calibration, the calibration form is gone; it can’t be accessed anywhere. We should be able to see the different calibrators forms in the Calibration tool. All we see is the variance. We need to see...
Jennifer Lewis over 1 year ago in RingCentral Contact Center 0 Future consideration

QM - Reports - Form Name Titles – Don’t Display Fully

In reports, the form names are cut off/short. When the user hovers over the form name, the full name should reflect. I have attached screenshots.
Jennifer Lewis over 1 year ago in RingCentral Contact Center 0 Under review

QM - Reports – Only Active Forms Should Display

For reporting, inactive forms shouldn’t be on the drop-down list. This is too many to sort through. Please only reflect Active forms.
Jennifer Lewis over 1 year ago in RingCentral Contact Center 0 Future consideration