Skip to Main Content

Customer Ideas Portal

Showing 4762

Turning off announcement for RollOver queue

We would like to be able to have the option to bypass the announcement for the rollover queue extension. The queue that is being used as the rollover, is a regular queue, and it should have the announcement, however, when the roll over is activate...
Kim Ruby over 2 years ago in RingCentral Admin Portal 1 Under review

Have the ability to pin Max Q and desktop app to be always on top

This feature would be useful when you have many windows open. This would keep the application in the most prominent position.
Marty Mullane over 2 years ago in RingCentral Web/Desktop App 1 Under review

IVR Invalid Key Press

Include options to what happens an invalid key press is used in the IVR menus. Currently, the RingCentral system will attempt to route the user to the closest extension which is often an announcement only extension. If an IVR menu only has 1,2,3 k...
Ivan Goldsmith over 2 years ago in RingCentral Admin Portal 0 Under review

RingCentral Analytics to show words per message

This will help us to understand the use cases of how our teams are using RingCentral messenger for collaboration. Are they still doing the vast majority of lengthy messages in Email, or are we seeing a transition to MVP?
Ty Stephens over 2 years ago in RingCentral Analytics 0 Under review

Add ability to have custom links on the left hand menu bar

The left hand side menu bar would be more useful if you could add custom links to it, like a link to go directly to Events > All Events > Month view, so you can get there in 1 click instead of 3. This way the things you use most often are ea...
Ron Ganus over 2 years ago in RingCentral Web/Desktop App 0 Under review

Right side panel displayed with messages, save last displayed, for tasks add option to only show un finished tasks

The right side panel is nice for what it can display, but it should remember what you had displayed last. I would like employees to be able to see their tasks easier, the way it is now everyday you have to change the view to display tasks. There s...
Ron Ganus over 2 years ago in RingCentral Web/Desktop App 0 Under review

Target location for downloading files

Select target location when downloading a file from RingCentral App
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Merge Calls in Mobile App and THEN be able to leave as the Host

Very simple. On the mobile app, accept a call, add a call, merge those calls, and then exit the call as the host, while the remaining callers stay connected. This is great for introducing two callers and then being able to exit the conference call...
Guest over 2 years ago in RingCentral Mobile App 0 Under review

Export tasks to Google or Outlook calendar

We use a Google Calendar to manage office appointments and meetings. Would be nice to export tasks to the calendar so we can keep everything centralized.
Guest over 2 years ago in RingCentral Mobile App / RingCentral Web/Desktop App 1 Under review

Report/Query that shows user settings

This would be helpful to view all users and see what they have enabled or disabled after initial template is applied to their profile. EX: We turned off "connecting message" but some users have turned it back on, we would like to be able to see wh...
Mike Schimento over 2 years ago in RingCentral Admin Portal 0 Under review