All ideas

It would be benefial if the RC system could send a text message to a single cell phone number or even a list of cell phone numbers so that when a voicemail has been left in a specific mailbox a group of people can be notified.

The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report which are not necessary all the time.

Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.

We have a retail store with a number of part time employees. It's imperitive to have them all on the shared chat feature (with their own names), but it's frustrating that they can't also make/receive calls from the main phone line for the store. T...

Add 120 second call length filter in the performance reports.

First the scenario: we are using conference phone calls during government public meetings for people who are phoning in to participate in the meeting. There could be multiple callers, which is why we are using a conference call. We want to play th...

most CRM software and applications seem to be integratable with Cloudphone, but CaspuleCRM seems to be excluded, it is even suggested and offered by UK government for help to grow scheme.

This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.

Does RingCentral have feature where a caller is allowed to leave a call back number, instead of waiting or leaving a voicemail.

Like emails we can snooze to receive an alert to follow up and contact.