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Have a text message sent should there be a voicemail in a specific mailbox extension.

It would be benefial if the RC system could send a text message to a single cell phone number or even a list of cell phone numbers so that when a voicemail has been left in a specific mailbox a group of people can be notified.
Andrew Sewell 137 2 months ago in RingCentral Admin Portal 0 Under review

The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report.

The users list detailed report should be sync with the customized columns. As Currently it fetches all the column details in Report which are not necessary all the time.
Satish Pawar 2 months ago in RingCentral Admin Portal 0 Under review

Individual contact listings per site code

Require the ability to provide each site code with their own contact directory listing either based on extension grouping based on site code or department groups. Allows for cleaner contacts when utilizing multiple sites.
Anton van der Walt 2 months ago in RingCentral Admin Portal 0 Under review

Shared Phone Line For Chat Users

We have a retail store with a number of part time employees. It's imperitive to have them all on the shared chat feature (with their own names), but it's frustrating that they can't also make/receive calls from the main phone line for the store. T...
Rafi Benjamin 2 months ago in RingCentral Phone 0 Under review

Increased Call Length KPI

Add 120 second call length filter in the performance reports.
Lynn Hickey 2 months ago in RingCentral Analytics 0 Under review

Meeting option to silence the music when only the host is on a conference call

First the scenario: we are using conference phone calls during government public meetings for people who are phoning in to participate in the meeting. There could be multiple callers, which is why we are using a conference call. We want to play th...
Sanford Hess 2 months ago in RingCentral Phone 0 Under review

Capsule CRM integration

most CRM software and applications seem to be integratable with Cloudphone, but CaspuleCRM seems to be excluded, it is even suggested and offered by UK government for help to grow scheme.
Website Haycock 2 months ago in RingCentral Admin Portal 1 Future consideration

Text (side notes)

This allows the company staff to gather important information from each customer conversation and interaction. Using draft as a way to utilize this approach but risky as it could be accidentally sent to customer.
NY Steamers 2 months ago in RingCentral Mobile App 0 Under review

leaving a call back number

Does RingCentral have feature where a caller is allowed to leave a call back number, instead of waiting or leaving a voicemail.
PSG LEANNE 3 months ago in RingCentral Integrations 0 Under review

Text snooze, as reminders.

Like emails we can snooze to receive an alert to follow up and contact.
NY Steamers 3 months ago in RingCentral Mobile App 0 Under review