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For Analytics portal to reflect actual call details that are affected for each KPI it is applied to

Not enough details in Analytics Portal. For example, while call queue calls show which calls were picked up, there is no indication of member status at the time the call came in. Audit trail would need to manually be checked, along with call log t...
Guest over 2 years ago in RingCentral Analytics 1 Under review

Add Restart All Phones Option to ACO Management Console

Something happened either with Avaya or Ring Central this weekend and now all my phones need to be rebooted. Rather than asking and trusting the end users to do this, it would be most helpful if I could just execute a command in the control panel ...
Lee Collard about 1 year ago in RingCentral Admin Portal 0 Under review

During Bulk uploads, Find and Fix problem where upload hangs until Tier 3 kills the process

I have on several occasions uploaded a bulk upload that does not perform any action, does not complete, blocks any other upload that is attempted. Tier 3 has to kill the proces, and this can take DAYS. Very Frustrating.
Roger Mulock about 1 year ago in RingCentral Admin Portal 0 Under review

Add additional fields on the Engage Voice Login screen for users with multiple agent choices.

See attached. Before we were forced to switch to add our users to Service.RingCentral, our agents had multiple usernames on the engage voice side. They could pick and choose which login they would be getting into depending what campaign they neede...
Ryan Bartlett about 1 year ago in RingCentral Engage Voice 0 Under review

I would like to be able to label the numbers by company name in my phone so I know what company I am dialing out from.

if i own 10 companies i dont want to remember every phone number to dial out before i call. if i can click on app. click on phone symbol.pull the phone numbers down from the from: tab and see all my company names with ph#'s THAT WOULD BE GREAT!!
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Separate greeting option for when I'm on the other line

This would let incoming clients and prospective client know that I'm simply on the other line and not out of the office. I'd like to see an option in the custom rules for greetings section to select a specific "I'm currently on the phone" greeting...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Touch up my appearance

Please reinstate the touch up my appearance filter/feature for the new app
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Under review

Add more trusted emails

It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.
Paola Bianca Navarra over 2 years ago in RingCentral Admin Portal 0 Under review

Show Extension Number on DeskPhone when Idle

My VVX-450 phones only show the username on the screen. I think it would be a nice feature if the deskphone displayed its ext number on the screen. On a similar note, it would be nice if it displayed the DID of the phone as well. Of course, the be...
Frank Busal-1100 over 2 years ago in Hardware 0 Under review

Please consider linking the custom rules to Google calendar.

Currently I go to Phone System, Auto-Receptionist, General Settings, IVR settings then custom answering rules. I add a custom answering rule for each day of the month to let the system know which EMS doctor is on call from 8 AM - 10 PM that day. T...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review