All ideas

That's pretty much the idea. Could be an API, could have customized fields on the fax file, ideally it would just exist in general.

It would be great to be able to have the ability to have the system generate new schedules for one or just selected team members versus having to generate it for the entire scheduling unit each time. This flexibility would be beneficial in instanc...

On the RC Phone app when you want to find someone in the directory listing of the HUD, it doesn't filter as you type. If they are on a call and click the park line, all they get is a single file list of all employees and park locations which they ...

My whole call center is for some reason only allowed to access RingCentral via Incognito Chrome. We are instructed to not use the app. There is no dark mode available on Incognito Chrome. Y'all. I have a migraine. I'm wearing sunglasses so ...

Currently RingCentral Meetings Rooms can only rotate the background image but does not have an option for a Screen Saver or to Turn off Display (display a black image to keep the screen from burning). This is a necessity for conference rooms where...

A default timeout value is 3 seconds. It is not enough time for users to transfer a call.

Woould allow calling functionality to the CRM.

Ability to access the information via a link...so that we can use dashboards connected to wallboards to display the information

There should be a way to see how long an agent has been on their current call. This would be benefical to managers/leads to be able to monitor so that they can accurately staff the queues, resolve issues, etc. For example, if a manager sees that t...

Filmstrip view is a cool feature for videos but is not available when you run a webinar. Seems like it would be an easy addition?! When using the "Gallery" view, the dock of pictures of the people covers up your PowerPoint presentation so you have...