Skip to Main Content

All ideas

Showing 6960 of 6960

Ability to send bulk faxes

That's pretty much the idea. Could be an API, could have customized fields on the fax file, ideally it would just exist in general.
Ben Kennedy over 1 year ago in Developer Platform and APIs 1 Under review

WFM Pro - Ability to generate a new schedule for one or selected team members.

It would be great to be able to have the ability to have the system generate new schedules for one or just selected team members versus having to generate it for the entire scheduling unit each time. This flexibility would be beneficial in instanc...
John Bruns over 1 year ago in RingCentral Contact Center 0 Future consideration

Filter on phone app

On the RC Phone app when you want to find someone in the directory listing of the HUD, it doesn't filter as you type. If they are on a call and click the park line, all they get is a single file list of all employees and park locations which they ...
Swapp Law over 1 year ago in RingCentral Web/Desktop App 1 Under review

Incognito Incompatible with Dark Mode

My whole call center is for some reason only allowed to access RingCentral via Incognito Chrome. We are instructed to not use the app. There is no dark mode available on Incognito Chrome. Y'all. I have a migraine. I'm wearing sunglasses so ...
Annie McCormick (Shift Manager) over 1 year ago in RingCentral Phone 0 Under review

Screen Saver for RingCentral Meetings Rooms

Currently RingCentral Meetings Rooms can only rotate the background image but does not have an option for a Screen Saver or to Turn off Display (display a black image to keep the screen from burning). This is a necessity for conference rooms where...
Drew Mikos over 1 year ago in RingCentral Rooms 0 Under review

Poly CCX 400 and CCX 700: Digit Map Timeout

A default timeout value is 3 seconds. It is not enough time for users to transfer a call.
Tomo Nakanishi over 1 year ago in Hardware 0 Under review

Integrate with Salespype CRM

Woould allow calling functionality to the CRM.
Scott Magoon over 1 year ago in RingCentral Integrations 0 Under review

www link

Ability to access the information via a that we can use dashboards connected to wallboards to display the information
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Display active call lengths for ongoing calls

There should be a way to see how long an agent has been on their current call. This would be benefical to managers/leads to be able to monitor so that they can accurately staff the queues, resolve issues, etc. For example, if a manager sees that t...
Alisa Carson over 1 year ago in RingCentral Analytics 1 Under review

Please add Filmstrip View to RC Webinar

Filmstrip view is a cool feature for videos but is not available when you run a webinar. Seems like it would be an easy addition?! When using the "Gallery" view, the dock of pictures of the people covers up your PowerPoint presentation so you have...
Cabot Shared Webinar License over 1 year ago in RingCentral Webinar 1 Under review