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Visual display of voice distributiopn

I would like to see at a glace the distribution of each party talking on the call. The idea is to check who is talking (prospect vs. agent) and a percentage representation of that for each call.
Guest about 1 year ago in RingCentral Analytics 0 Under review

Allow call forwarding (NOT TRANSFER) to a soft endpoint (i.e. computer) like the old version did

Allow call FORWARDING (not TRANSFER) from one soft endpoint to another. The older Ring Central Phone app had this. The new Ring Central Desktop app does not. Removing existing features from a new product seems counter-intuitive.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

The ability to "turn off/hop out" of a call group without having to manually change the call group each time.

This would be very useful to any place that has a group of people to answer phones. For example we have 5 people that can answer anytime someone calls our office. 2 of those people only do it if others are gone from work, so it would be nice for i...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

User Can Monitor Calls Even Without a License

Can we have the option to set up a user without a license or digital line to be able to monitor calls? The user does not need to make and receive calls. The sole purpose is to just monitor calls of other users.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Be able to delete missed video calls in app

its annoying to see on dashboard
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Report of IVR menu option how many times a menu option is selected by callers

All incoming callers are answered by the automated attendant and select a menu option. Some menu options transfer to external systems some to internal queues. We would like a report showing the menu option selected by incoming calls to know the nu...
Guest over 2 years ago in RingCentral Analytics 0 Under review

Please consider a feature that allows send a hyperlinked pic or logo via SMS

We provide links for our clients to send out to their own clients. It will be very useful to send a quick short and professional button that will take them to their website same as they do through email.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Enhance the performance reports to include the graph

Graphs paint a visual picture and this avoids having to import data into excel and manually creating it which is what we are currently doing, for a service paid monthly that can provide this.
Guest over 2 years ago in RingCentral Analytics 1 Under review

Customer should have the ability to whitelist country without sending CCAF

Customer should have the ability to whitelist country without sending CCAF, since not all were comfortable sharing this information
Wilhelmina Regal over 2 years ago in RingCentral Phone 0 Under review

Phone need to be able to receive/accept as many callers as the phone can take (on as many lines as it has)

Just imagine how our customers feel when they calling us and they constantly going to voicemail. Are they getting what they want ? Doubtfully. What are they thinking about our company? Lazy to pickup the phone or what ?-probably.If your desk phone...
Guest over 2 years ago in RingCentral Phone 1 Under review