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Customer Ideas Portal

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Advyzon CRM

Advyzon is a CRM app for registered investment advisors. Phone service integration would be great!
Earl Jefferson - Office 3 months ago in RingCentral Integrations 1 Future consideration

Honeybook Integration

Honeybook is a popular CRM for freelancers. It would be quite efficient to automatically log phone / text interactions with clients from RingCentral into Honeybook, automating client interaction records/history.
Russell Morgan 4 months ago in RingCentral Integrations 0 Future consideration

disable Provisioning related email alerts sent to users

We are planning to FULLY turn on AD/azure Provisioning for Ring Central Every time I test with Provision on demand an email alert is sent to the user. I don’t think it should be triggered at all, should be just added to a daily report Admins can...
Jaakan Shorter 5 months ago in RingCentral Integrations 0 Future consideration

Ability to disable weighted scoring so that multiple scores can be visible

Ability to disable weighted scoring so that multiple scores can be available within a single evaluation, that do not impact each other. Example: A single form that shows two separate scores/rankings by section/category within the same form. A Cust...
Emily Bell 6 months ago in RingCentral Contact Center 0 Future consideration

Customize Work Time

Ability to customize what is calculated as "Work Time" using Custom Unavailable Codes that can be designated as included in the work time calculation. We want to allow agents to select custom statuses ( meetings, trainings etc...) that would show ...
Velvet Brown 6 months ago in RingCentral Contact Center 1 Future consideration

Integration with Keap

Allow a Google add on to integrate with Keap seamlessly
Ron Gallichio 6 months ago in RingCentral Integrations 1 Future consideration

Please add multiple save options once an evaluation is complete.

Presently, the only option is to save and send to agent. It would be helpful to be able to just save to record data or also save and send to manager/supervisor.
Phylicia Clemons 7 months ago in RingCentral Contact Center 1 Future consideration

Show the number of evaluations that have been completed in the Performance Monitoring next to the average score.

Ability to view the total amount of evaluations completed based on the date range entered in Performance Monitoring.
Fatima Gonzalez 7 months ago in RingCentral Contact Center 1 Future consideration

On all UI screens make them expand as the available real estate expands.

Almost all CC screens seem to be fixed size and do not expand as I expand the window. This is a common UI/UX feature in modern software.
Will Snyder 7 months ago in RingCentral Contact Center 1 Future consideration

Dialer (PC) removal of records without deactivating an entire list

After I load a list the only way to make a correction is to deactivate the list and reload a new list. It would be nice to have a UI that can be used to remove a record, edit a record (change SCORE),etc....
Will Snyder 7 months ago in RingCentral Contact Center 1 Future consideration