Skip to Main Content

Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

Customer Ideas Portal

Showing 592

Template for Polling - RC Meetings

There should be a template option available for Polling under the Meetings settings in service web. That way, the same polls can be uploaded to multiple RC Meetings. This will save the host of the meeting time when it comes to creating polls for m...
Hannah Tieu over 3 years ago in RingCentral Meetings & Webinar 1 Future consideration

Stratify First-time Callers from Repeat Callers

It would be helpful to be able to breakdown total calls between repeat callers and first-time callers in order to better determine conversion rate of new callers to sales.
Brian Wilson 11 months ago in RingCentral Analytics 0 Future consideration

Add missing office 365 Public Folder contact integration to the new ring central app

We have all our shared contacts in a public folder in office 365, the existing ring central phone app integrates with this through outlook, but this functionality is missing in the new ring central app.
Nathan Ramsden-Lock over 2 years ago in RingCentral Integrations 0 Future consideration

WFM Pro - Hierarchy View within Schedule Manager

Have the ability to view and drill into scheduling units/groups to select individual team members from multiple teams or groups from the schedule manager view.
John Bruns over 1 year ago in RingCentral Contact Center 0 Future consideration

The ability to see who will get the next call in the que

This will allow you to work on other duties, or make outbound/follow up calls without missing a call that was suppose to go to you.
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Please consider adding status descriptions to live reports, to justify why someone is on DND. This will also help management track availability of employees at a glance..

If an agent receives a call for another agent and they see they are on DND, it will help if it showed a description (at lunch, meeting, away from desk) as well as a timestamp, so the agent can gage how long it will be before the agent returns. Cur...
Guest over 2 years ago in RingCentral Analytics 0 Future consideration

Call Queue Audible Alert

Please add an audible alert option to the call queue monitor when all lines are busy on telephone calls (Similar to call waiting) Our company employees do a lot of paperwork as well, so we don't stare at our monitors all day.
Samantha Berry over 2 years ago in RingCentral Analytics 0 Future consideration

Transfer to user's voicemail without ringing user from contact center

Our organization fields a number of calls that should be sent directly to a user's voicemail. Currently, our contact center agent has to either blind transfer the call to the user, or call them...confirm it's an unwanted call....then ask the user ...
Guest over 2 years ago in RingCentral Contact Center 0 Future consideration

Suggested CRM Integration

Please consider integrating with Service Fusion CRM.
BILL GIBSON 11 months ago in RingCentral Mobile App 2 Future consideration

Add the Ability to look into Queue Metrics by User

On Dashboards, being able to click into a widget and look at what user's are contributing where will be very helpful for call tracking and accountability. Right now, it appears as if you can only view live activity from a macro level, but being ab...
Guest over 2 years ago in RingCentral Analytics 0 Future consideration