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Customer Ideas Portal

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Operator Extension

Adding option to change Operator extension in RingCentral App
Jessa Remo about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Filter phone items

Unread, Urgent and other default and custom flags would be helpful as filters in the history list. Buttons in the left panel within each section (like All voicemail exists now) and selectable in the Filter search box.
David Belokonny about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Admins : Approve or Deny message being sent to mass notify teams on Glip

We can create rules regarding Distribution Lists for Exchange that requires approval before mass emails are sent, I would like to have this same feature applied to Glip as our company has a team account that includes all users.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Expand Dynamics 365 integration to navigate to more records

We use Dynamics 365 and are looking to implement the RingCentral for Dynamics 365. Current functionality has the pop screen identify matching contacts, accounts or leads. It can then save a log file as an activity under the selected record. Here a...
Edward Huels about 2 years ago in RingCentral Integrations 1 Future consideration

Add resend button to fax process

After a fax is successfully sent, add a button/function to resend. This is a common feature for other programs.
Guest about 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Simple mode for Avaya Cloud Office softphone

IT would be useful to have a setting for the softphone to hide the compose text, start video conference, fax and calendar functions. We use MS Teams for these and just need the telephony features.
Chris Waddington about 2 years ago in RingCentral Phone 0 Future consideration

Shopify contact details into RingCentral

Now in the era of e-commerce and considering the Shopify platform popularity increasing, would be great to have an integration (direct or Zapier) where when a new order in Shopify comes in (and it does have a phone number), to sync those details w...
Guest over 2 years ago in RingCentral Integrations 0 Future consideration

Do you have a report that tells us the outbound caller ID for all our users and phones? At the moment we have to manually check everybody's account to see whether there outbound caller ID is correct on users who have more then one phone.

Do you have a report that tells us the outbound caller ID for all our users and phones? At the moment we have to manually check everybody's account to see whether there outbound caller ID is correct on users who have more then one phone.
Guest over 2 years ago in RingCentral Phone 1 Future consideration

Limited Call Log Access

Give a manager access to the call logs of the people that report to them without giving them access to the whole company? Like their boss's calls.
Guest over 2 years ago in RingCentral Phone 1 Future consideration

Automatic notifications for SFTP failed to transfer recordings - Automate retry transfer for failed transfers

For those transferring recordings to long-term storage for compliance reasons, currently the only way to check for failed transfers is to navigate to: More>Apps and Resources> Archiver Beta Then navigate to the third Phone tab, select the Mo...
Guest over 2 years ago in RingCentral Phone 0 Future consideration