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Park call numbers/extension specific to site

Our company has many stores across several states. As RingCentral works now, if store A parks a call, there is nothing that stops store B or store C, etc, from picking up that call. It happened today simply because one store accidentally put in th...
Whitney Tinnin over 1 year ago in RingCentral Phone 0 Under review

The ability to set up certain skills/queues from allowing transfers

We have several skills set up that do not have agents assigned to them so we have found several emails have been transferred to skills that don't have any agents. We are having to watch those skills and act if anything gets in there on accident. I...
Guest over 1 year ago in RingCentral Contact Center 0 Future consideration

Enable emoji's in RingCentral Meetings and Video

Enable use of emoji's in chat function of RingCentral Meetings and Video
Janelle Chard over 1 year ago in RingCentral Video 0 Under review

Outbound Calls Tagged as Robocall | RingCentral

Is there really no way of getting through this update? https://support.ringcentral.com/article/Outbound-Calls-Tagged-as-Robocall.html Outbound Calls Tagged as Robocall | RingCentral For cases such as businesses like Dr. Office, Clinic, Hospita...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Upload custom fax coversheets using the "Templates" management feature.

Templates management already allows for changing between various preset fax cover sheets and then applying those settings to multiple users. However, for organizations like ours that have legal obligations to include sensitive material notices on ...
David Scott over 1 year ago in RingCentral Admin Portal 0 Under review

Ability to change the number of prompts played in an IVR

We want to have an IVR play the pre-recorded prompt once, then connect it to the requested extension. Having to wait the extra two plays, especially for longer recordings is very cumbersome for customers.
Edward Roberts over 1 year ago in RingCentral Admin Portal 0 Under review

want to be notified when text is undelivered ,through an icon

Background: Notifications for Undelivered SMS Problem: Customer is not getting a notifications on the main screen for undelivered SMS Steps to Reproduce: 1. Launch O@H Desktop app 2. Send SMS (Example: 7016535315) Actual Behavior: He needs to open...
Guest over 1 year ago in RingCentral Phone 0 Under review

Feature Request - Add 10 apps/devices to extension

***For Tier 3 escalation as a FEATURE REQUEST*** Background: Limitation on Adding more devices Problem: Customer is unable to add 10 devices on Ext.101 Actual Behavior: Customer has no option to add more devices on Ext.101 Expected Behavior: Shoul...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Code snippet is narrow, needs to expand to width of window

It's nearly impossible to read a code snippet at the moment. Basically the options are to copy the entire thing to a local text editor or download. Please make it easier to view in the app
Rick Case x567 (PT) over 1 year ago in RingCentral Web/Desktop App 2 Under review

String of numbers prompt phone controls is really frustrating. you can't copy/paste it easily

In new RC, having a string of numbers prompt phone controls is really frustrating. you can't copy/paste it easily. this number in particular is k21011408, which isn't even close to a phone number
Irene Yam over 1 year ago in RingCentral Web/Desktop App 0 Under review