Skip to Main Content

All ideas

Showing 6553

Voice response system

Ring cental itself has the capability to take input from callers my phone, can this feeature be added to us ?
Juan Glen 7 months ago in RingCentral Phone 0 Under review

RingCentral Reach Gold Partner Here. We are finding many of healthcare customers using NextGen EHR. Strong inteterest in a RingCentral integration with NextGen

embedded RingCentral App in NextGen EHR. Screen pops, dialing, possibly call records and call recordings.
Trent Smith 7 months ago in RingCentral Integrations 0 Under review

Skill Notification History report does not show user who uploaded call list when "auto-start" checkbox is checked.

There is a defect, where the Skill Notification History report does not show the User ID when a skill is started by the auto-start checkbox when uploading a call list. Therefore when reviewing the Skill Notification History report, when auto-star...
5866 - Miguel Martinez 7 months ago in RingCentral Contact Center 0 Under review

Allow changing the inter digit timer on desk phone

There is a default value called the Inter Digit Timer on a J139 desk phone. This timer controls the amount of time you can pause while entering a number on the phone before the phone dials the number you've entered. I don't know if it also exists ...
Craig Rhinehart over 1 year ago in Hardware 0 Under review

It would be helpful if a link to confirm browser compatibility was sent out beforehand to registrants

This is a comment I received following a webinar we recently hosted: "I experienced great difficulty getting on to the platform. It would be helpful if a link to confirm browser compatibility was sent out beforehand to registrants."
Emma Woods over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Admins need to control RingCentral app settings

Instead of trusting all employees who are RingCentral app users to set their own app settings appropriately, administrators need to be able to control those settings through the Admin Portal.
Catherine Smithmyer about 2 years ago in RingCentral Web/Desktop App 0 Under review

Increase SMS character capacity from 1000 to 2000

Increase SMS character capacity from 1000 to 2000
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

In group text messaging be able to delete or add employee/recipient after group is created on text messaging vs having to re-enter all the recipients again

This would eliminate having to reenter all the same recipients again. This would be a time savor and more efficient process in texting out to the same group adding or deleting recipients.
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Enable all extension recordings on creation

Have a tick box that will enable call recordings on all extensions when they are created. When creating new extensions the recordings are not enabled and the option to enable is a totally different menu, so this is usually forgotten.
Trevor van Minnen over 1 year ago in RingCentral Admin Portal 0 Under review

Add reports to Dashboards as a widget

Once a useful report is created, it should be able to be added to a dashboard
Jeff Fairchild about 1 year ago in RingCentral Analytics 0 Under review