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Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu.
Would like to have a way to check how many calls we receive on phone number assigned to IVR Menu in your Analytics Portal. Where the calls are being routed and on what key presses caller did press.
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Under review
Prevent RingCentral App Window From Resizing On Incoming Call
When using the RingCentral app on my multi-screen workstation, I will dock the app to the left side of my left screen. When a call comes in, the app will undock and 'restore' itself, forcing me to re-dock the app after every call.
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Under review
add option (radio button) to "follow company hours" under user/extension hours.
As our company hours change, we have to individually adjust each user hours as well. This has lead to mistakes and missed calls. A simple additional radio button (24/7... follow company hours... and custom hours) under user hours would allow us to...
0
Under review
Pass Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.
Pass the Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration. Specifically with Salesforce CTI integration & call logging, other RC data is passed into Salesforce task fields like call duration, call direction, call result...
1
Under review
Certain Backticks don't work on RC Unified App
The following backticks do not work on RC Unified app (screenshots attached) when they are actually suppose to work. As a result, RingCentral should add this backtick on the app. Triple backticks also are a feature of Markdown, so RingCentral shou...
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Under review
Ability to delete video call history in messaging conversation list
All posts can be deleted in the messaging conversation list except video call history. This is obviously an oversight. I do not want my conversation list cluttered with my video call history and I don't want to add an emoji or bookmark them which ...
0
Under review
A report to show how many incoming calls per individual phone line per time period
Many companies use individual phone lines to track calls from different forms of advertising or different ad campaigns. Currently, there is not an easy way to see the number of calls per individual phone line for a particular time period. My compa...
1
Under review
Increasing Ring Group Numbers Beyond 30
My account requires Ring Groups on users due to directing calls to users based on zip codes. My team is getting larger but cannot go past 30 on the ring groups. Also we cannot use simultaneous as we use an outside provider for answering services. ...
1
Under review