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Create folders for fax

It would be helpful if I was able to create folders on the fax tab to separate faxes by day month and even year as well as importance of the received fax. This will be helpful in terms of not deleting previous faxes that have been received and not...
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review

Show Limited Extensions in Contacts

We have users on wifi phones (Spectralink 8440) connected to RingCentral. This is accomplished through manual provisioning. These are limited extension users, and they do not appear in any Contact list whatsoever in the RingCentral app. The only p...
John Sauber about 2 years ago in RingCentral Web/Desktop App 0 Under review

On-demand recording for specific users for both phone call and meetings

This will be helpful in complying to client's privacy. We should be able to choose what user extension can use on-demand recording for both phone calls and video meetings.
Guest about 2 years ago in RingCentral Admin Portal 0 Under review

Max Agent Click to Dial, from Browser/desktop

A simple but very useful feature to have.
Tony Puncher about 2 years ago in RingCentral Contact Center 0 Under review

Force Audio Announcement to Join Conference

Currently, the "announcement before joining" feature of Ring Central Conference is broken in the sense that there does not have to be any actual audio recorded for it to still then connect the participant to the Conference. This is a HIPAA concern...
John Warren over 1 year ago in RingCentral Phone 0 Under review

Number mask received calls

We have a hotline. It would be beneficial if there was a way to make all calls to the hotline anonymous in the call log for the user and for the system.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Trends in Subscription Reports

Images go a long way in analyzing reports when presenting data. Especially when multiple points of data is to be entered into a report.
Andrew Siri about 2 years ago in RingCentral Contact Center 0 Under review

The ability to filter for Toll Free usage in analytics

It would be great to have the ability to filter for toll free usage so that as customers we can monitor our own usage and be aware of which numbers are the most active.
Guest about 2 years ago in RingCentral Analytics 0 Under review

customize fax download location

By customizing the location received faxes are downloaded, they can easily be saved on a network drive where the entire staff could access them.
Guest over 2 years ago in RingCentral Web/Desktop App 1 Under review

Share Browser Window Highlight

Like Zoom and Skype, when you select a browser window to share, there should be a thick, colored line that should highlight that browser window so you can immediately see which one is actively being shared. This is a basic feature of every other s...
Michael Helman over 1 year ago in RingCentral Video 0 Under review