Skip to Main Content

All ideas

Showing 4687

ACO HUD to show transferred call

Hi, this idea came from one of my clients: For the HUD to show the inbound caller even when transferred to another extension. "The HUD provides an overview of what other users in the organisation are currently doing. In the situation where I might...
Gian Santos 7 months ago in Developer Platform and APIs 0 Under review

Audit trail for OB Skill Control

For the Outbound Skill Control in CX1, there should be an audit trail similar to what exists with Skills and Users in User Hub. Currently, Outbound Skill Control has Notifications, but the notes are short-lived and don't provide enough information.
Anthony Cherry 7 months ago in RingCentral Contact Center 0 Under review

Analytic App that could be run on a laptop connected to the customers LAN. This program would analyze and verify that all necessary parameters are being met on the associated router. Open ports, QOS, Etc.

Pre installation actions.
Stephen Shaffer 7 months ago in RingCentral Web/Desktop App 0 Under review

The login page for CXone Call center ringcentral.nice-incontact.com does not support SSO login, please add it

You can access the SSO login by going to https://cxone.niceincontact.com however the SSO login does not appear if you login at ringcentral.nice-incontact.com It should forward you or pop up the SSO page if that is configured on the account. Thanks...
Zach Olsen 7 months ago in RingCentral Contact Center 0 Under review

Call Queue Prioritization

Make an option available to prioritize callers from different queues that share the same primary members. If there are callers waiting in both queue one and queue two, callers from queue one would be distributed to users (CSRs) before callers from...
Will Thomas 7 months ago in RingCentral Admin Portal 0 Under review

Wipe all configuration and changes with a button

Very special need: as a trainer and I need to do housekeeping after every training session. Deleting every queue and every IVR and every park position one by one takes a lot of time. I'd like to have a "wipe everything" button for the system mailb...
Johannes Grohmüller 7 months ago in RingCentral Admin Portal 0 Under review

Bulk import and bulk change for IVRs and groups

Bulk import and bulk changes for users is great and it works perfectly fine. So now I'd love to have a similar feature for call queues and IVRs as well.Many customers have similar types of queue and IVR scenarios, so it would be nice to just impor...
Johannes Grohmüller 7 months ago in RingCentral Admin Portal 0 Under review

Ring Central MVP Silent Uninstall for user-installed .exe?

Issue: Please provide an automated "silent" way to uninstall the user-installed version of the Ring Central MVP application for Windows desktop. Workarounds: I am able to manually uninstall it when logged in as the user from either the Control Pan...
Peter Z. 7 months ago in RingCentral Web/Desktop App 0 Under review

Fix your support phone-in IVR

Fix your support phone-in IVR. For months now it would never accept my PIN and I would have to wait for it to timeout to bypass to a live agent. Now it asks me if I want to "chat", goes silent, and just completely dead ends me. There is no PIN req...
James Marshall SA 7 months ago in RingCentral Admin Portal 0 Under review

Connectors for Avaya Cloud Office to use with the Microsoft Power Suite

This would allow for more automatic integration between Microsoft Apps and Avaya. These would be for things like posting in chats/teams or creating Tasks, Events, and Meetings depending on data received from another source (a new email, data from ...
Michael Myrtle 7 months ago in RingCentral Web/Desktop App 0 Under review