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Add custom hold music in Auto receptionist.

Most firms have hold music when you call the office mainline. and are put on hold. And not just for direct ext numbers.
Guest over 2 years ago in RingCentral Admin Portal 1 Under review

Offer option to change voicemail format to a lossless format like ALAC instead of AAC

Current voicemails are saved in m4a using aac which is a lossy format. Converting to alac still using m4a would provide a lossless format and better quality for our business needs.
Guest over 2 years ago in RingCentral Phone 1 Under review

Call monitor join prior to connection (while ringing)

Have had many users ask about this as they often miss opening portion of calls they are monitoring because they try to connect with *80 and are told the call hasnt connected yet. They try again and find out they missed the introductions etc. Was a...
Brian Bronstein over 2 years ago in RingCentral Phone 0 Under review

User setting to show current call detail (phone number) or just presence status only in HUD

It would be helpful to have the option to show either the current call detail (the phone number that the agent is talking to) or simply the available/busy presence status only. For Administrators and Managers, the call detail is helpful. But ordin...
Josh Berman over 2 years ago in RingCentral Web/Desktop App 1 Under review

For Analytics portal to reflect actual call details that are affected for each KPI it is applied to

Not enough details in Analytics Portal. For example, while call queue calls show which calls were picked up, there is no indication of member status at the time the call came in. Audit trail would need to manually be checked, along with call log t...
Guest over 2 years ago in RingCentral Analytics 1 Under review

I would like to be able to label the numbers by company name in my phone so I know what company I am dialing out from.

if i own 10 companies i dont want to remember every phone number to dial out before i call. if i can click on app. click on phone symbol.pull the phone numbers down from the from: tab and see all my company names with ph#'s THAT WOULD BE GREAT!!
Guest over 2 years ago in RingCentral Web/Desktop App 0 Under review

Separate greeting option for when I'm on the other line

This would let incoming clients and prospective client know that I'm simply on the other line and not out of the office. I'd like to see an option in the custom rules for greetings section to select a specific "I'm currently on the phone" greeting...
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Touch up my appearance

Please reinstate the touch up my appearance filter/feature for the new app
Guest over 2 years ago in RingCentral Meetings & Webinar 0 Under review

Add more trusted emails

It would be nice if we can add more than 25 emails as our Trusted Emails for faxing.
Paola Bianca Navarra over 2 years ago in RingCentral Admin Portal 0 Under review

Show Extension Number on DeskPhone when Idle

My VVX-450 phones only show the username on the screen. I think it would be a nice feature if the deskphone displayed its ext number on the screen. On a similar note, it would be nice if it displayed the DID of the phone as well. Of course, the be...
Frank Busal-1100 over 2 years ago in Hardware 0 Under review