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Tag/Categorize calls for business analysis to solve business problems

We have Ring Central and use Auto Receptionist and call queues. Admin can setup tags or categories in the portal (i.e. call resulted to a sale, call related to receiving shipment, call related to upgrading shipment, call related to account expirat...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Eliminate need to enter time zone on trouble ticket.

Trouble tickets currently require the selection of a time zone on EVERY ticket submitted. I do not move from time zone to time zone so this is very redundant and does not present a value add to the customers. One would imagine the TTS/CRM already ...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Give administrators the ability to report on text messaging (number sent/received, and even view the text)

I need to be able to confirm remote employee activity - #of text sent / received / time of day ( and even the content of those text ).
Guest over 1 year ago in RingCentral Admin Portal 2 Under review

Please make it possible for two different numbers ringing on the same line to have unique ring tones

This would allow someone working with two different companies such as myself to differentiate by ringer the number the caller has dialed to reach the line. In a perfect world I could prepare myself and answer with the correct company greeting.
Guest over 1 year ago in RingCentral Phone 0 Under review

Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

Hello, we would like to use our Custom Fax Cover page for the entire company, (users with extensions) We must provide a disclaimer on our fax cover page as we send faxes with sensitive data. Currently our only option is to assist each of our end u...
Guest over 1 year ago in RingCentral Admin Portal 16 Future consideration

Feature to disable Beeping for Call Waiting in queues

We have call queues set up and when a call is waiting in a queue to speak with an employee, if that employee is logged into the queue but happens to be on a call, both parties on that call hear beeps. Our employees do not use physical phones. They...
Guest over 1 year ago in RingCentral Web/Desktop App 3 Under review

Disable incoming calls pushing to front in RingCentral Classic

If a user is needing to potentially answer calls but is also working on something else, it would be nice to have a setting that allows for standard Windows/system notifications without having the incoming call be pushed to the front (and interrupt...
Carter Fliss over 1 year ago in RingCentral Web/Desktop App 0 Under review

Voicemail recording to email

Need to be able to get a voicement notification email with a recording. Our other provider had this and I am shocked you guys dont...
Guest over 1 year ago in RingCentral Admin Portal 0 Under review

Warm Transfer Voicemail

Add an option to record a message for recipient before forwarding a voicemail to them through desk phone.
Phonehub 1 - Potaia over 1 year ago in RingCentral Phone 0 Under review

print fax directly from other programs

I am a graphic artist and it would be nice to send proof to someone directly from programs I am using
Guest over 1 year ago in RingCentral Phone 0 Under review