All ideas

It would be extremely helpful to be able to view all voice traffic in real time. When on Mitel I was able to see all steps each call took in real time. This was for all calls that hit the phone system not just contact center calls.

On the mobile app & on the old web app, I would see a notification if a text message was not able to go out. On the new desktop/browser apps, there is no notification so if I send an SMS there is no way for me to know that the message did not ...

Allow calls from extension to extension 24/7 even if external calls are set by Custom Auto Receptionist Schedule or Custom Extension Schedule.

It would be nice if your team message platform showed the messages I send on the right hand side, and the other messages on the left hand side. just like iMessage. this helps make the conversation, and who is saying what, easier to follow.

I am at a loss for how I am unable to pull reports for Business Hours only, instead of seeing all the data points for 24 hours a day. I would like to be able to accurately report performance metrics to my call center for the actual hours they are ...

Currently the on the Ring Central - Live Reports - Dashboard you can display the agent Detail. It would be helpful if additional information could entered and displayed such as Que Schedule (time format manual entry) + Average downtime between tak...

We fax to many companies and lenders that are NOT contacts. We would like the ability to fill in the fax cover sheet manually, not make a contact first. That is very time consuming and not a good use of time.

RC should allow for assigning multiple lines to one phone. If there is one assistant, and they are working for multiple people, the assistant should be able to tell what calls were missed by what person. This is currently not possible. This featur...

We have a small business where all employees are in one small office. When a technichian is out in the field, they do not want to answer call queue calls. However, we still want to be able to answer their deskphone as a part of the call queue. We ...

The ability to create a custom rule to forward calls to a short number that requires a hash at the end. To ring some numbers I have to put a # at the end of the number for it to ring, I can't create a custom rule to forward calls to a short number...