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Call-in feature to make changes to IVR

Call-in feature to make changes to IVR
Guest 12 months ago in Developer Platform and APIs 2 Will not implement

Restrict phone invitations from 3rd parties to videoconferences and notify the organizer if done

When you invite somebody to a videoconference it gives the invited people the option to invite too, even while entering through the web version. If they do so by phone, the call is taken from the organizer minutes, this can be done without the org...
Alex espinoza 12 months ago in RingCentral Video 0 Under review

create a link with equisoft crm

similar to salesfore app you have
Guest 12 months ago in RingCentral Contact Center 1 Under review

Edit "guest" profiles in RC app

I'm trying to edit a "guest" profile in app.ringcentral.com. When logged in, I click on the contacts tab and select a guest contact. Their info comes up - but no option to edit the info. I would like to add a phone number to their guest profile.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Future consideration

Have capability of using two ring central accounts on one device using the mobile app.

Wanted to have this capability to be able to log in to one mobile app for two account so there is no need to keep on re-logging in from one account to another.
Guest 12 months ago in RingCentral Mobile App 0 Under review

Parent control

There must be an option to control on every line from Admin user.
Guest 12 months ago in RingCentral Web/Desktop App 1 Under review

Add ability to whitelist extensions when block all calls is enabled

When block all calls is turned on for an extension currently you are only able to add area codes and DIDs to the whitelist. This becomes an issue when the same CID is used for all devices, as allowing the CID would enable all devices to call the b...
Guest almost 2 years ago in RingCentral Phone 1 Future consideration

Admin portal, make departement drop down menu searchable or in alphabetical order

Department drop down menu when creating a new call queue is not searchable and is not in alphabetical order.
Richard Scott almost 2 years ago in RingCentral Phone 0 Future consideration

Removing Inbound Caller ID

I have a call center where all phones ring simultaneously. There are known GOOD and BAD inbound calls. The bad ones get missed because the agents dont want to talk to them. We need the ability to block the Caller ID so all calls look the same
Larry Olson almost 2 years ago in RingCentral Phone 2 Future consideration

To add a feature that only sends out text messages with no option to call or reply to sender.

I would like a feature added, if it's not already in place, where I am able to send out text messages to my employees but the employees will not be able to respond to the text message or call the sender's phone number.
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review