All ideas

Even though I have setup a custom user "Role" in RingCentral to block access to Call Recordings, if I give a user access to "Member Management" on a Call Queue, it gives them access to Call Recordings for all calls to the Queue. Access to call rec...

I use two different computers during the day and when I switch from one to the other I have to login to the Outlook RingCentral plugin again! What a PITA!

It would be great to have the option to enable alerts for users so that if they are being call monitored by someone they hear an audible alert.

Add the ability to disable Emojis in the messaging pane. This is for instances when links to file folder locations are shared by some of this link is replaced with emojis.

Integration for UC and CC with the hugely popular FreshWorks suite of SaaS applications. This should work just like the new ServiceNow Integrations.

This would be very useful for us as currently we have one person that keeps turning on the auto answer feature with 0 seconds before answering. Therefore they get all of the inbound sales calls which isn't fair on the rest of the company. So would...

It would be helpful to know what percentage of my sales reps are available to take calls during the day and what hours. This will help us determine staffing levels.

If an IVR has 6 options I want to have a computation percentage on each option. This will definitely help us determined on how many percent customer's presses each option on IVR to show on performance reports. Because we really need that.

Currently, robocall blocking must be enabled one at a time for user extensions. It would be easier if this setting (and trusted numbers) could be applied through a user template to many users.

It would be helpful to be able to send a group message directly to a team or department rather than having to input each individual person's name. For example, if I'm not a part of a specific team but want to send them a message, I would simply cr...