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Queue Managers with Member Management Access shouldn't have automatic Call Recording Access

Even though I have setup a custom user "Role" in RingCentral to block access to Call Recordings, if I give a user access to "Member Management" on a Call Queue, it gives them access to Call Recordings for all calls to the Queue. Access to call rec...
Matthew Lamb over 1 year ago in RingCentral Admin Portal 0 Under review

Should not have to login every time I use the RC plugin in Outlook

I use two different computers during the day and when I switch from one to the other I have to login to the Outlook RingCentral plugin again! What a PITA!
Guest about 2 years ago in RingCentral Meetings & Webinar 0 Under review

Alert users when being monitored

It would be great to have the option to enable alerts for users so that if they are being call monitored by someone they hear an audible alert.
Guest about 2 years ago in RingCentral Phone 0 Under review

Disable Emojis option

Add the ability to disable Emojis in the messaging pane. This is for instances when links to file folder locations are shared by some of this link is replaced with emojis.
Jacqueline McSorley over 2 years ago in RingCentral Web/Desktop App 0 Under review

Integration with the FreshWorks suite such as FreshService, FreshSales or FreshDesk

Integration for UC and CC with the hugely popular FreshWorks suite of SaaS applications. This should work just like the new ServiceNow Integrations.
Martin ODonnell 7 months ago in RingCentral Phone 1 Future consideration

Admin toggle for auto answering calls

This would be very useful for us as currently we have one person that keeps turning on the auto answer feature with 0 seconds before answering. Therefore they get all of the inbound sales calls which isn't fair on the rest of the company. So would...
Danny Sharp 7 months ago in RingCentral Phone 0 Under review

Avg # of Active Users In A Group

It would be helpful to know what percentage of my sales reps are available to take calls during the day and what hours. This will help us determine staffing levels.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Added KPI's on Performance Reports Regarding IVR extensions to have a computation on how many percent callers press an option.

If an IVR has 6 options I want to have a computation percentage on each option. This will definitely help us determined on how many percent customer's presses each option on IVR to show on performance reports. Because we really need that.
Guest about 2 years ago in RingCentral Analytics 0 Future consideration

Add robocall blocking to user templates

Currently, robocall blocking must be enabled one at a time for user extensions. It would be easier if this setting (and trusted numbers) could be applied through a user template to many users.
Joe Vita about 2 years ago in RingCentral Phone 0 Under review

Group Message to Team You Aren't a Part Of

It would be helpful to be able to send a group message directly to a team or department rather than having to input each individual person's name. For example, if I'm not a part of a specific team but want to send them a message, I would simply cr...
Guest about 2 years ago in RingCentral Web/Desktop App 1 Under review