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Allow texting from any number that is in use

We communicate with our customers almost exclusively via text, including mms. We believe it's important to text with our customers from the area code they are familiar with. For instance, if our customer is in Miami, we want to be able to text the...
John Burtch over 1 year ago in RingCentral Mobile App 0 Under review

Option to Assign Default User Template

Allow for the ability to assign a default user template upon creation of a user.
Melanie Kovacs over 1 year ago in RingCentral Admin Portal 0 Under review

Percentage should be based on active users not enabled users.

When looking at analytics, I want to see how many calls were taken/made by active user-not just enabled. I would also like to see it by department, (how many for Customer Service, how many by Logistics, etc).
Guest over 1 year ago in RingCentral Analytics 1 Future consideration

Navigation from Analytics and reporting to admin

It would be great to have a button to navigate from LOB analytics to the Admin home page. There seems to be a bug as the Admin page has not been loading.
Guest over 1 year ago in RingCentral Analytics 0 Under review

Ability to Assign User Templates via API

I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API
Melanie Kovacs over 1 year ago in Developer Platform and APIs 0 Under review

Default User Settings when submitting Cases in RC Support

Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks
Martin Thompsen over 1 year ago in RingCentral Admin Portal 1 Under review

Multiple Numbers for Multiple Languages When Joining RingCentral Webinar

when setting up a webinar, can we do it in dual language, attendee calls x number for English or x number for French? This is important becasue it's Law here in Canada to service french audiance in FR language.
Abdullah Saeed over 1 year ago in RingCentral Webinar 1 Under review

Allow User to have 2nd field to enter phone number to call next after current call is ended.

When making multiple calls in succession, the user can prepare for the next call so they just click one button after disconnecting the current call. We had this feature with our previous phone system and those who do lots of outgoing calls miss it.
Sunshine Weihert over 1 year ago in RingCentral Phone 1 Under review

Character Limit is too short when naming a Phone #

Please increase the character limit on the "Name" field of the "Number Detail Page".
Sasha Madfes over 1 year ago in RingCentral Admin Portal 0 Under review

You should be able to silence the incoming call of a specific contact.

To have more control of notifications and peace of mind.
Joe Carson over 1 year ago in RingCentral Phone 0 Under review