We communicate with our customers almost exclusively via text, including mms. We believe it's important to text with our customers from the area code they are familiar with. For instance, if our customer is in Miami, we want to be able to text the...
Percentage should be based on active users not enabled users.
When looking at analytics, I want to see how many calls were taken/made by active user-not just enabled. I would also like to see it by department, (how many for Customer Service, how many by Logistics, etc).
Default User Settings when submitting Cases in RC Support
Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks
Multiple Numbers for Multiple Languages When Joining RingCentral Webinar
when setting up a webinar, can we do it in dual language, attendee calls x number for English or x number for French? This is important becasue it's Law here in Canada to service french audiance in FR language.
Allow User to have 2nd field to enter phone number to call next after current call is ended.
When making multiple calls in succession, the user can prepare for the next call so they just click one button after disconnecting the current call. We had this feature with our previous phone system and those who do lots of outgoing calls miss it.