All ideas

We communicate with our customers almost exclusively via text, including mms. We believe it's important to text with our customers from the area code they are familiar with. For instance, if our customer is in Miami, we want to be able to text the...

Allow for the ability to assign a default user template upon creation of a user.

When looking at analytics, I want to see how many calls were taken/made by active user-not just enabled. I would also like to see it by department, (how many for Customer Service, how many by Logistics, etc).

It would be great to have a button to navigate from LOB analytics to the Admin home page. There seems to be a bug as the Admin page has not been loading.

I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API

Rather than ask each time I submit a case about my time zone, email/ phone preference, or if the data is correct -- simply establish a default info set-up by user, so we don't have to enter the same info, every case. Thanks

when setting up a webinar, can we do it in dual language, attendee calls x number for English or x number for French? This is important becasue it's Law here in Canada to service french audiance in FR language.

When making multiple calls in succession, the user can prepare for the next call so they just click one button after disconnecting the current call. We had this feature with our previous phone system and those who do lots of outgoing calls miss it.

Please increase the character limit on the "Name" field of the "Number Detail Page".

To have more control of notifications and peace of mind.