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Holiday/Night Button

Why is a holiday/night "button" not available in the RingCentral universe? This has been a feature of traditional PBXs for DECADES. There needs to be a way that Holiday/Office Closed greeting and menus are simply activated, and a selection of seve...
Paul Blank over 1 year ago in RingCentral Phone 1 Under review

Looking to arrange HUD by Dept/group

It would also be nice if we could arrange our HUD by Dept so we can quickly identify our teams.
Jake Fletcher IT over 1 year ago in RingCentral Web/Desktop App 0 Under review

Revert Video Back to Functional Release

Recordings: Have become unusable. Used to be provided as Playbacks for Training and Reference, now the Framerate and Audio is so Compressed it's useless. Add Back In the Ability to Pause and Stop Recordings to make multiple during one Meeting inst...
Jared Kaelber over 1 year ago in RingCentral Video 1 Under review

Screen only external calls

I'd like to be able to have my calls screened- but I obviously don't need my calls from coworkers screened. I'm trying to filter out solicitors. Please allow us to screen all calls, except those from people in our internal company. Thanks.
Matt Jacob over 1 year ago in RingCentral Phone 0 Under review

Integrate with eClinicalWorks

eCW is one of the most popular EMR systems. By integrating the two systems providers will have a more streamlined experience to hopefullly enhance patient care.
Owen Kieran over 1 year ago in RingCentral Integrations 1 Under review

recall park

if there was a way to pick up your last parked call when you were the one who parked it in the case where you forget to write down the park number and then have to wait for it to ring back to you. Would be super SUPER helpful from call center hand...
Sandra Cardin 266 over 1 year ago in RingCentral Phone 0 Under review

A few ideas/complaints

No caller ID. WTHeck!!!! Nothing to indicate when one of the Team is already on a phone call. No indication of when you transfer a call that it was transferred successfully. There is absolutely no connection between the app on my computer and my t...
Teri LeCheminant over 1 year ago in RingCentral Phone 2 Needs more information

Add Department Field to User Templates

I think the Department field should be included in the User Templates. There are many times when I'm created several extensions for users in the same department. Currently, there is no way to set this field for multiple users outside of an export/...
Nick Rowland over 1 year ago in RingCentral Phone 2 Under review

Need reports extracted immediately after 00:00 Hrs EST

Currently, we have to wait 5 Hrs. to extract report after 00:00 Hrs. EST to extract reports to get the right data. So, we are extracting reports at 5:00 Hrs. EST for the previous day which is too late. Can this be extracted at 1:00 Hrs. EST with c...
Kushal Ranjan Das over 1 year ago in RingCentral Contact Center 1 Future consideration

allow multiple queues to be selected for service level data

currently you can only have one queue to monitor service level, it should allow multiple queues if the user is reviewing multiple sites at once
Guest over 1 year ago in RingCentral Analytics 0 Future consideration