All ideas

I'd like to be able to have my calls screened- but I obviously don't need my calls from coworkers screened. I'm trying to filter out solicitors. Please allow us to screen all calls, except those from people in our internal company. Thanks.

eCW is one of the most popular EMR systems. By integrating the two systems providers will have a more streamlined experience to hopefullly enhance patient care.

if there was a way to pick up your last parked call when you were the one who parked it in the case where you forget to write down the park number and then have to wait for it to ring back to you. Would be super SUPER helpful from call center hand...

No caller ID. WTHeck!!!! Nothing to indicate when one of the Team is already on a phone call. No indication of when you transfer a call that it was transferred successfully. There is absolutely no connection between the app on my computer and my t...

I think the Department field should be included in the User Templates. There are many times when I'm created several extensions for users in the same department. Currently, there is no way to set this field for multiple users outside of an export/...

Currently, we have to wait 5 Hrs. to extract report after 00:00 Hrs. EST to extract reports to get the right data. So, we are extracting reports at 5:00 Hrs. EST for the previous day which is too late. Can this be extracted at 1:00 Hrs. EST with c...

currently you can only have one queue to monitor service level, it should allow multiple queues if the user is reviewing multiple sites at once

We want to be able to calculate our service level (for example, we answer 90% of calls within 20 seconds) based on a certain time frame. To be able to do that, we need to see the time the call is answered or the speed of answer for each individual...

Please add numbers to the Call Report to count each call. And a total (showing ## of ##) and give the option to show 10, 25, 50 or all on a page.

This would benefit not only the company but the person administering the phones. On a Cisco phone (88XX) there currently are two address books, a system address book which is not functional and a personal address book which is unique to each phone...