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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7575 of 7575

Conference calling from the computer should utilize the calling method chosen for the computer

When placing a new conference call from the computer it always uses the computer's microphone and speaker. It should utilize whatever calling method is chosen for the extension's settings (RingOut, RingOut to a specific device, etc.)... or it ough...
Craig Rhinehart over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Language Translation in RC APP

I have been using Ring Central for the past 2 weeks and I wanted to inquire about a feature that would be very useful to our staff here in Hillsborough County. Some phone systems, like Remind, have a translation feature similar to what you see on ...
Jon Parrott over 1 year ago in RingCentral Web/Desktop App 0 Under review

Receiving of SMS texts in a group chats

Please add feature of SMS group chatting. Currently its possible only to send SMS to a group of people, but when someone from this chat is respond - we receive it as a direct message.
Serhii S114 over 1 year ago in RingCentral Web/Desktop App 1 Already exists

busy on busy

In Europe it is quite normal that during a call a busy signal is sent to the next caller. Every customer we have brought onto the platform so far complains that the function is not available. Two other customers with 1000 subscribers each with a p...
Manfred Horsch over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 1 Under review

Create a Poll Feature

I wish i could create a poll with custom options like on Facebook. It would be used to nail down meeting times and dates, asking a group of people what status they are on, is anyone having issues with... . This is in regards to the CHAT and be loc...
Guest over 1 year ago in RingCentral Analytics 0 Under review

Call Handling Report

I would like to see a report on "Call Handling" usage. This would give me an idea of who is forwarding to their personal cell phone or not.
Frank Burgos over 1 year ago in RingCentral Analytics 0 Future consideration

Row based totals in analytics

Currently we are able to create columnar based totals, sums, averages etc. on all table reports but lack the ability to create row based totals. This would be beneficial for quite a few use cases that ultimately allow the ability to stack rank wha...
Andrew Benson 1325 over 1 year ago in RingCentral Engage Voice 0 Under review

Display agents name when Main Menu calls to agent extensions are presented to pickup members

As a pickup member it will be really useful to be able to see a presented call label change from 'To Main Menu' to the 'Agents Name' when external callers dial our main company number and dial an agents extension. This will help pickup members asc...
Hasan Qummi over 1 year ago in RingCentral Phone / RingCentral Web/Desktop App 0 Under review

Allow a group manager to view all call logs for his group - fix call log filtering

Currently, even though a group manager can view call logs from members of his group, they must first select the extension they want to view, otherwise no call logs are available to view. Please fix the filters, so that when all extensions are sele...
Kristina Tothova over 1 year ago in RingCentral Admin Portal 0 Under review

Allow In-App Messages RE; Voicemail & Faxes to Eliminate use of multiple platforms

Smaller businesses could benefit from having fax & voicemail in-app messages sent to all members of a call queue. Currently, the system is limited to one person being assigned in-app notifications, with email only notifications sent to other c...
Alex Lund over 1 year ago in RingCentral Mobile App 0 Under review