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Revert Video Back to Functional Release

Recordings: Have become unusable. Used to be provided as Playbacks for Training and Reference, now the Framerate and Audio is so Compressed it's useless. Add Back In the Ability to Pause and Stop Recordings to make multiple during one Meeting inst...
Jared Kaelber over 1 year ago in RingCentral Video 1 Under review

Screen only external calls

I'd like to be able to have my calls screened- but I obviously don't need my calls from coworkers screened. I'm trying to filter out solicitors. Please allow us to screen all calls, except those from people in our internal company. Thanks.
Matt Jacob over 1 year ago in RingCentral Phone 0 Under review

Need reports extracted immediately after 00:00 Hrs EST

Currently, we have to wait 5 Hrs. to extract report after 00:00 Hrs. EST to extract reports to get the right data. So, we are extracting reports at 5:00 Hrs. EST for the previous day which is too late. Can this be extracted at 1:00 Hrs. EST with c...
Kushal Ranjan Das over 1 year ago in RingCentral Contact Center 1 Future consideration

allow multiple queues to be selected for service level data

currently you can only have one queue to monitor service level, it should allow multiple queues if the user is reviewing multiple sites at once
Guest over 1 year ago in RingCentral Analytics 0 Future consideration

Add Speed of Answer to Performance Reports for Calls

We want to be able to calculate our service level (for example, we answer 90% of calls within 20 seconds) based on a certain time frame. To be able to do that, we need to see the time the call is answered or the speed of answer for each individual...
Maggie Hill over 1 year ago in RingCentral Analytics 0 Under review

Enable Queue Members to delete messages

Currently, queue members can only hear voicemails through the use of an E-mail attachment if they have e-mail notices turned on. They cannot delete any queue voicemails. The messages will pile up until it hits the max of 200 in the box. The only w...
Paul Dobbs almost 2 years ago in RingCentral Phone 0 Under review

Please consider adding status descriptions to live reports, to justify why someone is on DND. This will also help management track availability of employees at a glance..

If an agent receives a call for another agent and they see they are on DND, it will help if it showed a description (at lunch, meeting, away from desk) as well as a timestamp, so the agent can gage how long it will be before the agent returns. Cur...
Guest almost 2 years ago in RingCentral Analytics 0 Future consideration

Allow Super Admin to view/remove all categories created in RC/Restrict access to create new categories

Useful so there is continuity between all RC users assigned a task. Ability to filter tasks more efficiently. Currently no way to delete categories once created and anyone can create new ones at any time. This is causing confusion, and it would be...
Faith Alexander over 1 year ago in RingCentral Admin Portal 0 Under review

Call Queue Audible Alert

Please add an audible alert option to the call queue monitor when all lines are busy on telephone calls (Similar to call waiting) Our company employees do a lot of paperwork as well, so we don't stare at our monitors all day.
Samantha Berry almost 2 years ago in RingCentral Analytics 0 Future consideration

Integration with EPIC Software

I have a client that uses EPIC Software's BMS (Broker Management System). This is a very popular software for Insurance Brokers. It would be beneficial to have it integrated into Business Connect (TELUS).
Jason Woods almost 2 years ago in RingCentral Integrations 3 Under review