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Wallboards should be a URL link shared with anyone without accessing analytics portal

When you customized a Live report Dashboard and convert it into a Wallboard, it should generate a Public URL that can be shared with anyone so they can click on and only access the Wallboard and not have access to Analytics portal. At any point, i...
Robin Alkeine over 1 year ago in RingCentral Analytics 2 Future consideration

IVR Feature: Pre-pend a message/greeting on the IVRs then resume

Please may we request a feature in RingCentral IVRs to update with a message/greeting before the main IVR prompt is played? Our use case is that during seasonal events our business would like to add a very short message onto all their existing mai...
Fraz Hamid over 1 year ago in RingCentral Phone 1 Under review

Call Recordings Bug

If you record ONLY Inbound call traffic for your users, you DO NOT get any call recordings after an Inbound/Incoming call is either Parked, Transferred or Forwarded after the initial interaction. RingCentral Support confirmed this issue and recomm...
Godfrey Mubiru over 1 year ago in RingCentral Admin Portal 7 Under review

Add Contacts to a Call Queue, allowing for Caller ID instead of generic "wireless caller"

I am a member of the Helpdesk call queue. When our users call using their work cell phone, we only see "wireless caller". Since we know the work cell phone number, I would like to load all those contacts for the Helpdesk call queue extension so it...
Michael Gordon over 1 year ago in RingCentral Admin Portal 0 Under review

@Mentions to show new in the same as chats

I have my chats showing new at the bottom, but the @Mention page always shows new at top. This is inconsistent and causes confusion.
Joo Kim over 1 year ago in RingCentral Web/Desktop App 2 Needs more information

Customize messaging notifications by time/day

Our office does on-call in the evenings and weekends. I don't want to get a notification for every text/vm/fax, etc during office hours when users are at work. I only want text notifications during specific periods of time.
Kristen Zachary over 1 year ago in RingCentral Admin Portal 0 Under review

Allow text messages with email address under new SMS policy

I am no longer able to include my personal business email address in text messages (they are not sent). Apparently this is due to a new policy that does not permit sms messages to be used to send links to lead generating websites. But the only "le...
Jim Spangler over 1 year ago in RingCentral Web/Desktop App 1 Under review

Integration with EMR AthenaHealth

EMR integration would help ease operations for providers by having a fast and easy way to send faxes and have better records keeping of communications
Jason Lee over 1 year ago in RingCentral Integrations 1 Under review

Add the ability to transfer multiple parties to an extension

Sometimes our clients need translator services. We would like the ability to transfer our client and their translator (who's on a different line) to an extension. Currently, if we attempt this it disconnects both lines.
Charles Smith over 1 year ago in RingCentral Phone 0 Under review

Is there a way to make the Task Reply section in a Task Viewer larger?

So my company uses Tasks in various Teams to keep track of work that needs to be done. When selecting a specific Task, the most important information is usually in the Task Replies, but the replies are all shown on the right side of the screen wit...
Kyle Flack over 1 year ago in RingCentral Web/Desktop App 0 Under review