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RingCentral Analytics - Adoption and Usage to show both Private and Public teams in the listing.

Currently Adoption and Usage Teams only shows Public teams even though it records the data for the private teams. I would like to have the adoption and usage report to show both the public and private teams or possibly have a drop down to show the...
Josh Vallee over 1 year ago in RingCentral Analytics 0 Under review

RC app search by department

In the RingCentral desktop app, would be a good option to be able to search by information found in the user profile, such as Department and Location. Often times in larger organizations, someone may be trying to reach someone in a particular depa...
Chris Redmond Ext 1147 over 1 year ago in RingCentral Web/Desktop App 3 Future consideration

When using RingCentral Video, make phone DND

When we are in a current RingCentral Video meeting, which is controlled through the RingCentral desktop application, automatically adjust presence to Do Not Disturb. Currently, we must manually change to DND before entering a meeting and then turn...
Chris Redmond Ext 1147 over 1 year ago in RingCentral Video / RingCentral Web/Desktop App 4 Under review

Prevent incoming calls from interrupting messaging

Currently, if you are typing a message in the RingCentral desktop application, an incoming call automatically goes to the front of the application, interrupting your message typing. In order to continue messaging, you must Ignore the call, then cl...
Chris Redmond Ext 1147 over 1 year ago in RingCentral Web/Desktop App 4 Under review

Send email invites via the API

Instead of having to use the RingCentral web page to send invites to new users, it would be great if this could be done via the API instead.
Mike Robinson over 1 year ago in Developer Platform and APIs 1 Will not implement

RCM invite populating as an attachment on New Outlook for Mac

For Mac users on the New Outlook, when trying to schedule a RingCentral meeting through the RCM app on desktop, the invitation will populate as an attachment, rather than with the actual details itself. There should be a feature on RCM that's avai...
Hannah Tieu over 1 year ago in RingCentral Meetings & Webinar 0 Under review

Allow participants to disable other's videos in a meeting while maintaining their PC audio

I have a couple of user's who have limited bandwidth, but need to join RCV meetings. Would it be passible to leave it to the discretion of the participant, to disable video from other attendees, and only enable it when required. Like presentations...
Guest over 1 year ago in RingCentral Meetings & Webinar 1 Under review

Intercom use within a shared line

We have a customer who has a single shared line with 8 phones. They need two way communication (intercom) internally on their shared line. Is there anyway we can get internal shared line intercom functionality? There are 8 phones in this group wit...
Craig Meagher over 1 year ago in Hardware 0 Under review

Make feedback for calls and meetings optional

Constantly being asked about the quality of a phone call and meeting is annoying. My other apps don't do this. Instead of putting that popup in our faces, can a button be added to the panel on the left that we can click to provide feedback when it...
Greg Widener Ext 1171 over 1 year ago in RingCentral Web/Desktop App 3 Will not implement

Assign a live person/extension (or more for simultaneous ring) before hitting the IVR menus.

We have several retail stores. A few of these stores would like to have the option of a live person asnwering the phone before the customers hit an automated IVR. This gives them a chance for a personal touch before going to the IVR as a backup. W...
Guest over 1 year ago in RingCentral Phone 0 Under review