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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576 of 7576

Allow In-App Messages RE; Voicemail & Faxes to Eliminate use of multiple platforms

Smaller businesses could benefit from having fax & voicemail in-app messages sent to all members of a call queue. Currently, the system is limited to one person being assigned in-app notifications, with email only notifications sent to other c...
Alex Lund over 1 year ago in RingCentral Mobile App 0 Under review

Add Salesforce an option for Archiver

Useful to log faxes & contents for more than 60 days.
Kim Pham-Gallihugh over 1 year ago in RingCentral Web/Desktop App 0 Under review

Changing Estimated Hold Time Message from Max Q Time to Average Q Time

When callers sit in queue, they hear "your estimated hold time is x" and that time is based off Max Queue Time (longest call in the queue). We're worried our callers hear a long wait time based off a single call, and than hang up. If they would've...
Shane Kennedy over 1 year ago in RingCentral Engage Voice 0 Under review

Search filter for Default caller ID setting

We have lots of numbers available to use for caller ID. It would be great to have a smart search field available for the caller ID list to quickly set CID to the desired number.
Connie Skrivseth over 1 year ago in RingCentral Video 0 Under review

Retain and Assign Site to Inventory Numbers

We have many sites that have their own set of purchased and reserved numbers. If we move the numbers to inventory, I don't see a way to assign a "company" number to a site once in inventory. If I assign a spare number to the site it belongs to it ...
Connie Skrivseth over 1 year ago in RingCentral Admin Portal 1 Under review

Softkeys Mitel 6900 phones

Need the ability to program softkeys outside of the GUI which resets daily
Dustin Holskey over 1 year ago in Hardware 1 Under review

Missed call and schedule call reports request via email

Missed call and schedule call reports request via email
Nagarajan Ramalingam over 1 year ago in RingCentral Analytics 1 Under review

Call Log to only display calls for sites assigned to Admins - and not all Company Calls

Admin Cortenay Colling would like Admin portal Call log, to display calls for her sites only - and not All calls arriving to Company. Per Admin she had this future in the past - but is no longer present
Joni Test Extension over 1 year ago in RingCentral Admin Portal 0 Under review

Allow caller to leave voicemail or choose to have a text back to start text communication

Other companies have an option of choosing a text back rather than leave a voicemail, I see this was brought up by other people, will it be rolled out soon? Would rather not have to change providers, but the world is changing to text and we have t...
Robert Thyr over 1 year ago in RingCentral Admin Portal 0 Under review

Extension only people to disable call button

I would like the option as the admin to disable the call button and all call options so stop accidental calls from happening. Then extra charges will not happen for non phone number users. The extension users can use the video calls within the tea...
Sylvester Leach over 1 year ago in RingCentral Admin Portal 0 Under review