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Notification when Task Call Recording Delivery Fails

If a recording push to an SFTP fails, send a notification to a users email address to notify them. This will help customer avoid losing recordings due to data retention and address issues right away.
Paden Cooper about 2 years ago in RingCentral Engage Voice 0 Future consideration

Add "Away" Status

There's the 3 default status - Available, DND, Invisible, but would be nice to have maybe a yellow "away" status. So you know that person is working but maybe just went on lunch or break and will be back soon, as opposed to being off for the day/o...
Guest about 2 years ago in RingCentral Web/Desktop App 2 Under review

Bulk upload of message only user accounts

We have an equal amount of users with voicemail only extensions as we do DID users. Having the ability to bulk add these users would greatly improve the performance of adding these users to the RC system.
Dennis Karako about 2 years ago in RingCentral Admin Portal 0 Under review

Add shared calendars for Office 365 sync integration

Allows users who manage public calendars easier access for Ring Meetings
Intelesys Admin 7 months ago in RingCentral Web/Desktop App 0 Under review

Live Training on Analytics

A live training in the analytics. Each office utilizes the data in a unique way and surely would benefit from this
April Rosado 7 months ago in RingCentral Analytics 0 Under review

Remove users from report

Add the function to exclude users the same as e can exclude call queues now.
Guest 7 months ago in RingCentral Analytics 0 Under review

Sort Performance Call Log Report by Users Extension

We need to be able sort the call log report by the users extension. RIght now we can sort by "from", "length", "start time" and "direction". When creating a departmental call log report with multiple users being able to sorrt by the extension make...
Joe Liberti 7 months ago in RingCentral Analytics 0 Under review

Add ability to auto reduce JPG size to conform to 1.5MB file size limit.

RingCentral Phone can automatically reduce file size of a picture and send SMS/MMS. RingCentral Desktop app does not have this funtion. Please add this feature, it is very convenient. We are forced to switch to RingCentral Desktop application due ...
Albert Davydov 7 months ago in RingCentral Phone 0 Under review

Hide EXTENSION from the Contact List

MESSAGING / TEXT / SMS - When searching for a team member in the Contact list you can either send a message to their Extension or their assigned numbers. It is possible to hide every number EXCEPT the extension. Would like an option to hide the ex...
Kristoffer Singleton 7 months ago in RingCentral Mobile App 0 Under review

Enable iMac contacts to sync with Ring Central Desktop App.

Enable iMac contacts to sync with Ring Central Desktop App.
Adrian Sunter 7 months ago in RingCentral Web/Desktop App 0 Under review