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Coming March 1, 2024: A new and improved ideas portal!

The RingCentral Ideas portal will be offline from February 25 until February 29 while we complete our transition. To learn more about this change, read our announcement in the RingCentral Community.

Coming March 1st: A new & improved Ideas Portal! The Ideas Portal will be under construction and offline February 25th - February 29th. Click here to learn more about this change.

All ideas

Showing 7576

Configure Keypress to Return to the Main IVR Menu

The default keypress to go back to the Main IVR Menu from the Dial-by-name directory is "0." This contradicts the "0" function of each IVR Menu which is used for our receptionists. Please add an option to configure the keypress to go back to the m...
Jorge Mico 7 months ago in RingCentral Admin Portal 0 New

Call Reports With All data In One Line Not Three

When you download a call report based on details it does not give a clean csv with all the data on one line. The simple does one line but all not fields, Should look like simple but all details of routing.
John White 7 months ago in RingCentral Admin Portal 0 New

Barge Tone Notification

When barging into a monitored call, a beeping sound will be heard by both parties. It would be great if we have the option to turn that notification off.
John Camangian 7 months ago in RingCentral Mobile App 0 New

Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers
Maribel Lopez 7 months ago in RingCentral Web/Desktop App 0 New

Add more external forwarding

Please increase the limit of the user extension to add more external numbers on the forwarding, current limit is 10 please increase it so we can add more
James Paul Bermoy 7 months ago in RingCentral Admin Portal 0 New

Status based call routing.

Ability to route calls based on status. Busy, In Meeting, DND, Offline ability to setup a custom rule to route calls depending on your current status.
Marcus Diprose 7 months ago in RingCentral Web/Desktop App 0 New

Turn off/on email notifications for admin changes

Superadmins or account owners should be able to have control of what email notifications to receive. There are times in which a basic template or extension change wouldn't need of an email notification, overloading mailboxes with unnecessary infor...
IT Support Services 7 months ago in RingCentral Admin Portal 0 New

Forward text messages to. another extension

My understanding is I can forward my extension to a colleague, but I can't forward my text messages. If I go out of town, I still have to deal with text messages. Can you fix this?
Brad Tucker 7 months ago in RingCentral Phone 0 New

Entering Account Number via keypad on when using Text-to Speech

Customer requires a feature where when asking for account number on text-to-speech, they will enter the number via dialpad/keypad instead.
Maribel Lopez 7 months ago in RingCentral Web/Desktop App 0 New

Out of office reply for texts

When I am on vacation, it would be nice to have an automatic "out of office" reply for text messages. Thank you.
Jessica Deal 7 months ago in RingCentral Phone 0 New