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Hold music doesn't respect party placing call on hold, uses target

The hold music between two RingCentral parties uses the settings for the person called, not the party that places the cold on hold. This is bug as it doesn't respect the settings of the party placing the call on hold.
Lenard Fudala about 1 year ago in RingCentral Phone 0 Under review

Customer would like to have the meeting recorded without clicking the record option when conducting a meeting

Customer would like to have the meeting recorded without clicking the record option when conducting a meeting
Guest about 1 year ago in RingCentral Meetings & Webinar 1 Already exists

Route incoming to an extension based on the caller's area code.

Route incoming to an extension based on the caller's area code.
Guest about 1 year ago in RingCentral Web/Desktop App 1 Under review

Outbound Caller ID Switch Options on RingCentral for Microsoft Teams

If a user has numbers for multiple states and/or countries, it would make it easier if on the dial pad, the caller id number selected will have a drop-down option so that other numbers can be selected. The main RingCentral App has it. The other in...
Ryan Smith about 1 year ago in RingCentral Integrations 0 Under review

Feature to notify a user that he is logged in to a HotDesk phone and the ability to choose to logout.

This feature will allow the user to logout via notification to be able to login to another HotDesk phone on another location. Without notifying the admin.
Guest about 1 year ago in RingCentral Phone 0 Under review

Can't reschedule a RCV meeting using Unified RingCentral app

It's more convenient to reschedule a meeting in the app. It's a hassle to integrate the meeting to another application like Gmail or outlook 365
Guest about 1 year ago in RingCentral Video 1 Already exists

Agentcrm Integration

I need direct connection between ringcentral and AgentCRM
Guest about 1 year ago in RingCentral Integrations 2 Will not implement

Add Re-assign option for users that have left the company

there should be a one click option to re-assign a new user to an ext. this would automate the clearing of voice mail, txt and other thing and then allow you to just enter in the new user info (name) and new e-mail address and then you can send new...
Ken OConnor about 1 year ago in RingCentral Admin Portal 0 Under review

Microsoft Teams is set as priority for Mic Permissions

When Ringcentral and Microsoft Teams are running side by side, Ringcentral desktop App will have errors asking users to allow microphone access. Not sure if this is something that could be fixed on the Ringcentral side.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Under review

add external number to call queues

This is useful and convenient when we want to add an external number to get a specific call to an external person
Guest about 1 year ago in RingCentral Admin Portal 1 Already exists